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About the Role

The Shift Supervisor plays a critical role in maintaining the safety, security, and daily operations of a residential shelter facility. This position provides on-shift leadership and direction to Security Guards and Residence Workers to ensure a structured, safe, and supportive environment for clients and staff.

Responsibilities

• Provide on-site supervision and coordination of security personnel and collaborate with Residence Workers to ensure effective shift operations
• Monitor clients, residential units, and facility grounds to ensure safety and security
• Screen and inspect all items entering the facility
• Respond to incidents and provide crisis prevention and intervention
• Accurately document incidents, complaints, and client grievances
• Maintain ongoing communication with program and social services staff regarding client-related concerns
• Oversee entry logs to ensure all visitors and staff are properly recorded
• Monitor video surveillance systems and address any identified safety or security concerns
• Ensure completion of assigned cleaning and operational tasks by program aides
• Enforce compliance with all safety, health, and fire code policies and procedures
• Identify and report safety hazards promptly
• Assist clients by addressing questions, concerns, and conflicts professionally
• Support site operations by recommending process improvements
• Provide coverage for shifts as needed, including evenings, weekends, holidays, and occasional overnight coverage
• Perform additional duties as assigned

Requirements

• High School Diploma or GED required
• Prior experience in a shelter, residential, or similar human services setting preferred
• Valid NYS Security Guard License required
• F-80 Certificate of Fitness required
• CPR and Basic First Aid certification required
• Valid driver’s license preferred
• Authorization to work in the United States
• Employment is contingent upon the successful completion of a background check
• Working knowledge of Health Insurance Portability and Accountability Act (confidentiality standards)

Skills

• Ability to maintain professional boundaries in a client-facing environment
• Strong leadership, communication, and interpersonal skills
• Effective problem-solving and conflict resolution abilities
• Sound judgment and decision-making in high-pressure situations
• Ability to assess emergencies and respond quickly and appropriately
• High level of integrity, accountability, and attention to detail
• Bilingual (Spanish/English) strongly preferred

Location

• Staten Island, NY

Work Type

• Hourly
• Full-time

Experience Level

• Supervisor

Education Level

• High School Diploma or GED

Salary/Compensations

• $21.63/hour

Equal Opportunity

• We are an Equal Opportunity Employer and are committed to maintaining a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act.