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About the Role

Seeking an experienced and compassionate Director of Social Services to lead the delivery of comprehensive case management and supportive services within a Department of Homeless Services (DHS) shelter. The Director of Social Services is responsible for overseeing all social service operations, ensuring compliance with DHS contractual requirements, supervising multidisciplinary staff, and helping residents achieve permanent housing and self-sufficiency. The ideal candidate is a strong leader with extensive experience in homeless services, case management, housing placement, and program compliance within New York City's shelter system.

Responsibilities

Direct and supervise all social service operations within the shelter.
Provide leadership, coaching, and supervision to Case Managers, Housing Specialists, Employment Specialists, Recreational Coordinators, and other program staff.
Conduct weekly individual supervision and multidisciplinary team meetings.
Develop staff schedules and ensure appropriate coverage.
Monitor staff performance and complete annual evaluations.
Recruit, hire, train, and mentor social services personnel.
Ensure every resident receives comprehensive assessments and individualized service plans.
Oversee crisis intervention, conflict resolution, and client advocacy.
Monitor progress toward housing stability and self-sufficiency goals.
Ensure residents receive referrals to Mental Health Services, Substance Abuse Treatment, Medical Care, Employment Services, Educational Programs, Public Benefits, and Community Resources.
Coordinate multidisciplinary case conferences.
Ensure timely completion of housing applications.
Monitor housing placement activities.
Oversee permanent housing placements including CityFHEPS, Section 8, NYCHA, Supportive Housing, Affordable Housing, and HASA (when applicable).
Monitor housing placement metrics and outcomes.
Ensure compliance with NYC Department of Homeless Services (DHS), NYS Office of Temporary and Disability Assistance (OTDA), Agency policies and procedures, Confidentiality and HIPAA regulations.
Conduct regular case record audits.
Review documentation for accuracy and timeliness.
Ensure all client files meet DHS standards.
Prepare for internal and external audits and monitoring visits.
Monitor CARES and other DHS reporting systems.
Review daily census reports.
Ensure accurate documentation.
Track performance indicators including housing placements, case note completion, service plan compliance, employment outcomes, and client engagement.
Respond to client emergencies.
Assist with serious incident investigations.
Ensure timely completion of incident reports.
Coordinate with Operations and Security departments.
Participate in the shelter's on-call leadership rotation.
Build relationships with DHS, HRA, Community organizations, Mental health providers, Employment providers, Healthcare organizations, and Housing providers.
Attend DHS meetings and community partner meetings.

Requirements

Minimum 5 years of progressively responsible social services experience.
Minimum 3 years in a supervisory or management role.
Experience in DHS shelters, Homeless services, Housing programs, Case management, Crisis intervention, Program administration.
Ability to walk throughout the shelter.
Ability to respond to emergencies.
Ability to occasionally lift up to 25 pounds.
Ability to work evenings, weekends, or holidays as required.

Skills

Strong leadership and supervisory skills
Excellent crisis intervention abilities
Knowledge of NYC shelter system
Knowledge of DHS policies and procedures
Understanding of trauma-informed care
Strong conflict resolution skills
Excellent organizational and time management skills
Strong written and verbal communication skills
Ability to manage multiple priorities
Strong documentation and quality assurance skills
Ability to work in a fast-paced environment
High level of professionalism and confidentiality
Experience with Microsoft Office Suite, CARES, Electronic Case Management Systems, Outlook, Excel, Teams.

Location

New York City

Work Type

Full-time

Experience Level

5 years of social services experience
3 years of supervisory or management experience

Education Level

Master's Degree in Social Work (MSW preferred), Human Services, Psychology, Counseling, Sociology, Public Administration, or Related Human Services field.
LMSW or LCSW (preferred but not required)

Salary/Compensations

$85,000 – $105,000 annually

Benefits

401(k)
Free uniforms
Paid time off

About the Company

Department of Homeless Services (DHS) shelter operated by nonprofit providers.