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About the Role

The Retail Shift Lead ensures the smooth operation of the retail location during their assigned shift, serving as the point of contact for Budtender and customer inquiries. This role focuses on delivering excellent customer service, managing inventory, and fostering a positive work environment.

Responsibilities

• Provides excellent customer experience.
• Accurately logs customer information in computer systems.
• Accurately records customer transactions in the POS system.
• Ensures all technology platforms are updated with current information (specials, events, marketing materials).
• Handles all returns, exchanges, and employee purchases.
• Ensures inventory controller is notified of all returns for vendor communication and product replacement or credit.
• Completes all opening and closing duties and secures the venue before departing or opening.
• Ensures a seamless customer experience that exceeds expectations.
• Authorizes discounts and other changes on sales receipts.
• Ensures all display cases have uniform offerings and accurate labeling.
• Executes marketing efforts as directed by the Retail Leadership team.
• Maintains venue ambiance and cleanliness at all times.
• Stays updated on daily/weekly sales, promotions, and discounts.
• Assists in training new employees or processes.
• Oversees the floor to ensure staff is on task.
• Maintains proper cash-handling procedures.
• Accurately distributes cash tips to tip-pooling employees.
• Accurately accounts for all cash and identifies cash variances.
• Reports personnel issues to the manager.
• Performs other duties as assigned.

Requirements

• Aligns and complies with company policies, procedures, and values.
• Understands and adheres to all city and state cannabis regulations.
• Maintains professionalism in appearance, approach, and communication.
• Adapts to a changing work environment.
• Works effectively with colleagues and other departments.
• Willingness to assist and support team members to achieve common goals.
• Identifies customer needs to match them with suitable products.
• Uses inventory management software and other retail tools.
• Possesses excellent interpersonal and communication skills.
• Demonstrates strong organizational and problem-solving skills.
• Multitasks and prioritizes in a fast-paced environment.
• Provides a welcoming environment for all customers.
• Performs job functions with attention to detail, speed, and accuracy.
• Prioritizes and organizes tasks.
• Is a clear thinker, remains calm, and resolves problems using good judgment.
• Follows directions thoroughly.
• Understands guest needs.
• Works cohesively and professionally with co-workers.
• Is motivated, hardworking, and passionate about cannabis.
• Is a strong multitasker with the ability to handle multiple duties and responsibilities.
• Demonstrates flexibility and works effectively across various sectors of the department as needed or requested by supervisor.
• Supports other departments, ensuring seamless collaboration and responsiveness to organizational needs.
• Must be 21+ years old.
• Passes a criminal background check.

Skills

• Customer service
• Inventory management
• Computer systems operation
• POS system operation
• Technology platform updates
• Return and exchange processing
• Opening and closing procedures
• Sales receipt adjustments
• Display case management
• Marketing execution
• Ambiance and cleanliness maintenance
• Sales and promotion tracking
• Employee training
• Team supervision
• Cash handling
• Tip distribution
• Cash reconciliation
• Personnel issue reporting
• Microsoft Word
• Microsoft Excel
• Interpersonal skills
• Communication skills
• Organizational skills
• Problem-solving skills
• Multitasking
• Prioritization
• Attention to detail
• Speed and accuracy
• Clear thinking
• Calmness under pressure
• Good judgment
• Following directions
• Understanding guest needs
• Teamwork
• Flexibility
• Collaboration
• Responsiveness

Location

• Retail location

Work Type

• Full-time
• Varied hours/day
• Nights
• Weekends
• Holidays
• Events

Experience Level

• 1-3 years prior retail or customer service experience

Education Level

• High school diploma or GED