Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment. This role involves responding to leads, answering questions, providing information, and guiding customers from initial contact to an in-store experience, ensuring exceptional customer service throughout the process.
Responsibilities
- Interact with hundreds of customers online, over the phone, and in person.
- Guide customers through their vehicle purchase in a no-haggle sales environment.
- Respond to leads in a timely fashion.
- Answer customer questions and provide information.
- Guide customers effectively from phone and internet contact to an in-store experience.
- Provide an exceptional customer experience.
- Help customers select their perfect vehicle.
- Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations.
- Close the deal.
- Provide an exceptional customer experience both before and after purchase.
- Drive customer loyalty by following up to ensure satisfaction.
- Help transition customers to the Service department.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Prior sales experience, retail preferred.
- Demonstrated communication, consultative, interpersonal and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Skills
- Communication skills
- Listening skills
- Consultative skills
- Interpersonal skills
- Organizational skills
- Technology proficiency
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Prior sales experience, retail preferred
Education Level
- High school diploma or equivalent
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to deals and discounts through YouDecide
About the Company
- AutoNation is one of the largest automotive retailers in the United States.
- Offers innovative products, exceptional services, and comprehensive solutions.
- Empowers customers to make the best decisions for their needs.
- Has a network of dealerships nationwide strengthened by a recognized brand.
- Offers a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.
- Has raised over $40 million for cancer-related causes through DRV PNK.
- Is committed to making a positive difference in the lives of its Associates, Customers, and communities.
- Is undergoing a multi-year digital transformation to revolutionize the industry.
- Is a proud member of the Fortune 150.
- Values innovation, teamwork, and a commitment to making a positive impact.
Equal Opportunity
- AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
- We welcome candidates from all backgrounds who are passionate about making a positive impact.
- Even if you do not meet every requirement, we encourage you to apply.
- Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.