Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Store Manager is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. This role supports all day-to-day operations, particularly during shifts when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance.

Responsibilities

Cultivate a positive, customer-focused workplace culture through team development and coaching.
Assist in the selection, development, and retention of outstanding team members.
Lead all GM responsibilities during their absence to ensure seamless operations.
Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out.
Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed.
Drive revenue growth by coaching team members and optimizing customer interactions.
Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
Uphold company policies and enforce safety protocols.
Assist the GM in performing payroll tasks, including reviewing and approving hours for all employees.
Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.
Perform other duties as assigned to ensure smooth operations.

Requirements

A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.
1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
Ability to lift and carry up to 50 lbs.
Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
Ability to stand, walk, bend, and move throughout the shift in a fast-paced environment.

Skills

Strong leadership and sales acumen
Ability to coach and develop team members to meet and exceed goals
Excellent verbal and written communication skills
Proven conflict-resolution abilities
Proficient in Microsoft Office Suite
Proficient in Google Workspace
Proficient in point-of-sale (POS) systems
Ability to multitask
Ability to prioritize
Ability to work effectively under pressure
Attention to detail

Location

Onsite

Work Type

Full-time

Experience Level

1-3 years of key holder or assistant management experience
Experience supervising teams of 8-12 employees

Education Level

High school diploma or equivalent

Salary/Compensations

$40,000 to $44,000 + bonus potential up $12,500

Benefits

Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Clear pathways for career advancement
Free Weekly Car Washes

About the Company

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people.
Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success.
If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
Our employees are our most valuable asset.
We only employ the best people in the service industry who embrace new challenges with enthusiasm.
If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!