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About the Role

Lead and direct service delivery for Payments and Cross-border Remittances operations for JPY, understanding transaction lifecycles through systems like Zengin, BOJnet, and SWIFT. Ensure high-quality, error-free services while complying with regulations, managing operational costs, and mitigating risks.

Responsibilities

• Daily operation checking and performance monitoring for Domestic and Cross-border Cross Currency payments.
• Structure and implement solutions for end clients across various industrial sectors and geographies.
• Drive design and implementation of new technology.
• Engage in relevant Internal/external audit and inspection.
• Reporting incidents and crisis, and escalating issues timely.
• Drive Process Excellence and leverage technology to achieve best-in-class status.
• Manage the Operations team and performance of business partners.
• Identify and manage operational risk.
• Mitigate compliance and reputational risk to the Bank.

Requirements

• Understand the life cycle of all transactions through Zengin, BOJnet, SWIFT etc.
• Provide business work-around solutions for system failures.
• Lead onshore and offshore teams to deliver high quality and error-free services.
• Comply with both onshore and offshore regulations.
• Build good relationships with internal/external counterparties.
• Support system enhancements and automations by joining UAT testing.
• Manage staff in GPS Operations team and develop their potential.
• Proactively manage operation cost through process re-engineering, migration, and automation.
• Implement adequate controls to mitigate operational risks.
• Interact with all major business functions to drive business performance and achieve strategic objectives.
• Provide business leadership, technical subject matter expertise, commercial influence, guidance, and recommendations.
• Interface with the regulator.
• Ensure Bank's reputation is protected.
• 7-12 years of overall Banking exposure.
• 3-7 years of specialized experience in managing payments area.

Skills

• People and Stakeholder Management
• Strong Communication
• Decision making ability
• Thinking and Problem solving skills
• Customer Drive
• Ability to prioritise own work
• Maintain good control in a changing environment
• Strong sense of initiative
• Pro-activeness
• Self-driven
• Customer service oriented
• Ability to think creatively and out of the box
• Communication and inter-personal skills
• Business level of English
• Business level of Japanese (listening, speaking and writing)

Experience Level

• 7-12 years of overall Banking exposure
• 3-7 years of specialized experience in managing payments area