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About the Role

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service

Requirements

Knowledge of insurance products
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications

Skills

Customer service
Time management
Microsoft Office

Education Level

High school diploma/GED
Bachelor’s degree preferred

Benefits

Opportunity for advancement
Paid time off
Paid holidays
Referral Bonus
License reimbursement
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry