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About the Role
As Tech Lead Manager on our backend data platform team, you will lead technically and manage talented backend engineers. You will set direction on distributed systems projects, coach engineers, and ensure the team remains unblocked. This role involves working on video processing at scale, transcription, and core infrastructure to transform raw customer data into actionable insights.
Responsibilities
- Coach and develop talented backend engineers through code review, pairing, and design discussions.
- Run the team’s core rituals, including standups and sprint planning.
- Manage the day-to-day work of keeping the team unblocked.
- Build reliable customer data integrations with tools like Gong, Intercom, Zendesk, Slack, HubSpot, and more.
- Design and maintain systems for continuous customer data synchronization.
- Build robust, scalable integrations with authentication, rate limiting, error handling, and monitoring.
- Develop the shared data pipeline that transforms raw customer data into clean, enriched datasets.
- Create a scalable foundation to power features and future AI capabilities.
- Build systems for ingesting and reusing customer data across multiple teams and products.
- Develop data enrichment pipelines for conversation transcription, sensitive information redaction, and customer record linking.
- Design event-driven architectures to process millions of customer records efficiently.
- Improve system reliability, optimize processing pipelines, and build monitoring and observability tools.
Requirements
- Deep engineering technical expertise, operating at a senior level.
- 1-2 years of experience as a tech lead or team lead.
- Direct exposure to engineering at scale.
- Deep backend and data processing experience, including systems that perform at scale.
- Experience with media or data-in-motion pipelines, such as video processing or transcription, is a strong plus.
- Passion for innovation and learning, embedding AI into day-to-day work.
- Pragmatic and flexible approach to problem-solving.
- Comfort with ambiguity and resourcefulness.
- Ability to adjust to shifting deadlines and project goals.
- Keen eye for quality and commitment to delivering top-notch work.
- Excellent, concise communication skills.
- Ability to articulate effort versus impact trade-offs.
Skills
- Distributed systems
- Video processing
- Transcription
- Data processing
- Backend development
- Data pipeline development
- Data enrichment
- Event-driven architectures
- System reliability
- Monitoring and observability
- AI integration
Location
- Surry Hills HQ
- Remote
Work Type
- In-person-first
- Four days in office
- Flexible remote setup (US team)
Experience Level
- Senior Software Engineer
- Technical leadership experience
Salary/Compensations
- Competitive base salary
- Options
Benefits
- Equity for everyone
- Flexible L&D and wellness benefits ($3000 L&D allowance or up to $1000 on wellness)
- Four weeks of accrued leave
- Floating public holidays
- Gifted bonus Kit Kat days
- Four weeks from anywhere (work from anywhere internationally)
- Generous parental leave (20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support)
- Four weeks off after four years of service
- Comprehensive US health, dental, vision, 401(k) through Sequoia
About the Company
- Dovetail is the Customer Intelligence Platform for the entire organization, unifying fragmented feedback from every touchpoint into a single AI-powered intelligence layer.
- Founded in 2017, Dovetail has 100+ employees across offices in Sydney and San Francisco.
- Serves thousands of teams from Fortune 500 companies to innovative startups.
- Helps teams turn customer interaction noise into actionable signal to drive revenue.
- An AI native business.
Equal Opportunity
- At Dovetail, we're building a place where every team member feels supported and valued.
- We celebrate individualism and want you to show up as your authentic self every day.
- Diversity builds the best teams, so we highly encourage applications from people who identify as part of an underrepresented group.