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About the Role

This role is within the Assessment Division at NESA, responsible for developing, monitoring, and managing assessment and examination processes for students in NSW. As the Senior Project Officer (SPO), Online Exams, you will manage timely and effective support for NESA exam programs, including HSC online exams, online tests, and written and oral exams. You will oversee the delivery of exam support team functions, provide training, and foster strong working relationships with stakeholders to achieve team goals.

Responsibilities

Manage the exam support team in developing support materials for exams, online testing, and language oral exam conduct.
Manage staffing and resource support for HSC presiding officers, support staff, and helpdesk teams, including recruitment and development.
Oversee project planning, UAT testing, and coordination of online exam and other online testing support.
Plan and manage exam support activities for HSC and other NESA exams.
Oversee the HSC languages oral exam conduct program.
Ensure effective, timely provision and analysis of data, and provide recommendations for improvement and process management.
Ensure compliance with legislative and industrial requirements, Working With Children Check compliance, and focus on continuous improvement.

Requirements

Experience managing high-volume activities and online exams with critical timelines and limited resources.
Strong capabilities in managing sensitive and confidential matters related to employment and high-stakes examinations.
High level of stakeholder engagement skills, including negotiating and maintaining relationships with diverse stakeholders.
NSW driver’s licence.
A valid NSW Working with Children Check (WWCC) clearance for paid employment.
High-level experience in managing helpdesks, analysis, project management, or administration.
Strong understanding and capabilities in running large-scale online exams with critical timeframes.
Must be an Australian or New Zealand citizen or an Australian Permanent Resident for ongoing roles.

Skills

People skills
Stakeholder engagement
Negotiation
Relationship management
Project planning
UAT testing
Data analysis
Process management
Knowledge management

Location

Hybrid work arrangements
Sydney

Work Type

Full-time
Ongoing
Hybrid

Experience Level

Clerk Grade 9/10
High-Level experience in managing helpdesks and analysis, project management or administration
Strong understanding and capabilities in running large scale online exams with critical timeframes

Salary/Compensations

$129,464 to $142,665 p.a.

Benefits

Employer’s contribution to superannuation
Leave loading
Flexible working arrangements
Generous leave entitlements
Access to discounted health and fitness memberships via Fitness Passport
Employee assistance program
Annual flu vaccinations
Salary packaging options

About the Company

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We support all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact.

Equal Opportunity

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.
We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.