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About the Role
The Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff. Action Property Management is seeking an Assistant General Manager to support the General Manager in leading operations at Seaholm Residences, one of Austin's premier luxury high-rise communities. This is an outstanding opportunity for a motivated leader who is ready to make an impact while growing their career with an industry-leading management company.
Responsibilities
- Manage office operations, including correspondence, scheduling, and supply orders.
- Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
- Maintain vendor files, insurance certifications, and compliance records.
- Update association profiles, calendars, contracts, website, and communication platforms.
- Process electricity charges and coordinate billing with Accounts Receivable.
- Support the GM with Action List updates and other tasks as assigned.
- Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
- Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
- Coordinate inspections and sound testing as needed.
- Address resident concerns and complaints.
- Issue access devices and assist new owners with registration.
- Supervise, train, and schedule front desk and access control staff.
- Provide backup support for front desk staff when needed.
- Process accounts receivable and service charge forms.
- Review and approve invoices and follow up on past-due balances.
- Prepare the monthly Delinquency Report.
- Serve as Manager on Duty in the GM’s absence.
- Conduct routine inspections of common areas and create work orders as needed.
- Review daily reports and ensure proper filing and distribution.
Requirements
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
- Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
- Excellent verbal and written communication.
- Responsive, flexible attitude with an eagerness to take initiative.
- Ability to plan, organize, and prioritize responsibilities to meet deadlines.
- Ability to work effectively in a team environment and build strong relationships with others.
- Must attend board meetings as needed.
Skills
- Property management
- Supervisory experience
- Hotel experience
- Luxury experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Communication
- Adaptability
- Project Management
- Teamwork
Location
- Austin
Work Type
- Full-time
Experience Level
- 3-5 years of relevant experience
- 2 years of supervisory experience
Education Level
- High School Diploma or equivalent
- Bachelor's degree in hospitality, business administration or a related field preferred
Salary/Compensations
- $75,000 - $95,000 a year
Benefits
- Comprehensive health benefits
- Paid time off package
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical
- Dental
- Vision
- Pet insurance
- 401(k) with company match
- Life and disability support
- Generous paid time off
- Vacation hours
- Sick time
- Company-observed holidays
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- Action Property Management is committed to attracting and retaining the best talent in the industry.
- Proudly certified as a Great Place to Work® in 2025.
- Rated 4.0 stars on Glassdoor.
- At Action Property Management, we believe in creating an environment where you truly love where you work.
- We offer competitive pay and ample opportunities for career growth and advancement.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
- Join us at Action Property Management and make a meaningful impact.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.