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About the Role

GoFundMe is seeking a Director, Financial Crime Operations to lead its first-line financial crime function, including Transaction Monitoring and EDD & Investigations. This role will build and scale operational capabilities to detect, investigate, and escalate higher-risk financial activity, partnering with Product and Data on risk controls and ensuring alignment with regulatory obligations.

Responsibilities

• Lead GoFundMe’s first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.
• Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.
• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.
• Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.
• Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.
• Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.
• Help define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.
• Create quality expectations for financial crime reviews, investigations, and escalations.
• Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.
• Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.
• Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.
• Create clarity, accountability, and strong judgment in a high-stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

Requirements

• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.
• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment.
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation.
• Experience managing Transaction Monitoring and/or investigations teams.
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management.
• Ability to partner effectively with Compliance while understanding the difference between first-line execution and second-line oversight.
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness.
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions.
• Excellent written and verbal communication skills, including executive-ready reporting and clear investigative standards.
• Comfortable operating in ambiguity and building structure in a fast-moving environment.
• Experience with case management systems, transaction monitoring tools, KYC/KYB vendors, device intelligence tools, adverse media tools, or similar risk platforms preferred.
• CAMS, CFE, or equivalent credential strongly preferred, but not required if offset by deep experience.
• Strong alignment with GoFundMe’s core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

Skills

• Financial Crime
• AML Operations
• Transaction Monitoring
• EDD
• Investigations
• Fraud/Risk Operations
• Fintech
• Payments
• Banking
• Marketplace
• Money Movement
• Regulated Financial Services
• AML
• Customer Risk
• Suspicious Activity Escalation
• Workflow Design
• Quality Management
• Metrics Management
• Staffing
• Escalation Management
• Product Partnership
• Data Partnership
• Engineering Partnership
• Vendor/Tooling Partnership
• Risk Controls
• Operational Effectiveness
• Analytical Judgment
• Communication Skills
• Executive Reporting
• Investigative Standards
• Ambiguity Management
• Structure Building
• Case Management Systems
• Transaction Monitoring Tools
• KYC/KYB Vendors
• Device Intelligence Tools
• Adverse Media Tools
• Risk Platforms
• CAMS
• CFE

Location

• Remote

Work Type

• Full-time

Experience Level

• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.

Salary/Compensations

• $209,500 - $314,500

Benefits

• Equity
• Comprehensive healthcare benefits
• Dental
• Vision
• Life insurance
• 401(k) saving program
• Financial assistance for hybrid work
• Family planning assistance
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources
• Learning, development, and recognition programs
• Volunteering program

About the Company

• GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other.
• By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other.
• Together, our community has raised more than $40 billion since 2010.
• In 2025, we launched GoFundMe Pro, a new platform designed to give nonprofits advanced fundraising tools and support.
• Together with our core platform, our vision is to become the most helpful place in the world.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change.
• Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
• For recent company news and announcements, visit our Newsroom.

Equal Opportunity

• GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.
• We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.