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About the Role

Lead the Roadside portfolio of initiatives, ensuring programs are prioritized, coordinated, and successfully delivered into frontline operations. This role combines people leadership with hands-on program delivery to drive operational readiness, manage change impacts, and bring complex initiatives to life, influencing strategic outcomes and shaping the future of Roadside services.

Responsibilities

• Lead and develop a high-performing team, providing direction, coaching, and support.
• Manage the Roadside portfolio, including prioritization, sequencing, dependencies, and delivery visibility.
• Lead large, business-critical programs from solution design through implementation.
• Partner with stakeholders and subject matter experts to deliver practical, customer-focused outcomes.
• Drive operational readiness, testing, and implementation activities for successful adoption.
• Manage risks, governance, and stakeholder communications to keep initiatives on track.

Requirements

• Proven experience in program, portfolio, or delivery management within a complex operational environment.
• Strong people leadership skills with a track record of developing teams and delivering results.
• Expertise managing multiple initiatives, competing priorities, and cross-functional dependencies.
• Strong governance, stakeholder management, and influencing capabilities.
• Experience leading operational readiness, implementation, or business change initiatives.
• A collaborative, solutions-focused mindset with the ability to bring people together.

Skills

• Contact centre experience
• Service operations experience
• Frontline environments experience
• Change management knowledge
• Operational readiness planning knowledge
• Implementation planning knowledge
• Governance materials preparation
• Presenting updates to senior leaders
• Presenting updates to steering forums
• Service design exposure
• Business analysis exposure
• Testing exposure
• Delivery roles exposure

Location

• Australia

Work Type

• Full-time

Experience Level

• Manager

Benefits

• Progressive flexibility, leave, and well-being benefits.
• Travel discounts on SIXT car rental, cruises, and accommodation.
• Complimentary myNRMA Rewards membership including free Roadside Assistance.
• Discounts on groceries, movie tickets, gift cards, gym memberships, attractions, and restaurants.
• Discounts on a range of NRMA personal insurance products.
• Opportunities to grow, progress, or relocate career within the NRMA Group.

About the Company

• One of Australia's most trusted, member-owned brands with people and community at its heart.
• The NRMA Group owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
• A career with NRMA means creating the future you want while helping the NRMA Group keep moving Australia forward.

Equal Opportunity

• Inclusion, diversity, and representing the members, guests, customers, and communities served.
• Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of the team.