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About the Role

Join NRMA Driver Training as a Training and Delivery Coordinator to ensure the smooth operation of Corporate Driver Training, Drive School, and Safer Drivers Course programs. This fast-paced role involves coordinating schedules, resources, and program administration, providing customer support, and leveraging digital tools for a seamless experience.

Responsibilities

• Coordinate and allocate instructor and trainer resources across driver training programs, aligning schedules with demand, availability, and program priorities.
• Manage program logistics, including venues, equipment, training materials, rostering, system setup, and delivery readiness.
• Support end-to-end program administration including quotes, bookings, invoicing, purchase orders, payments, and accurate record keeping.
• Provide professional customer support across Drive School and Corporate Driver Training bookings, changes, cancellations, and enquiries.
• Act as an escalation point for complex customer issues, resolving complaints and service matters in line with NRMA standards.
• Maintain accurate data across systems to support compliance, reporting, invoicing, and operational planning.
• Support Safer Drivers Course coordination and reporting requirements, including Transport for NSW requirements.
• Identify opportunities to improve workflows, reduce manual tasks, and support the adoption of digital and AI-enabled tools across training delivery.

Requirements

• Experience in customer service, sales support, administration, or service delivery coordination.
• Strong organisation and scheduling skills, with the ability to manage competing priorities.
• Great attention to detail and confidence working with data, records, and business systems.
• Clear communication skills and a customer-first approach.
• A continuous improvement mindset, with an interest in using digital tools or AI to make work easier and more efficient.
• Experience in training, an RTO, LMS, compliance, or financial administration would be a bonus.

Benefits

• Progressive flexibility, leave, and well-being benefits.
• Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Opportunities to grow, progress, or relocate your career within the NRMA Group.

About the Company

• One of Australia's most trusted, member-owned brands with people and community at the heart of everything.
• The NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
• A career with NRMA means creating the future you want, while helping the NRMA Group to keep moving Australia forward.

Equal Opportunity

• We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
• We welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
• Successful applicants will be required to complete pre-employment checks.