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About the Role
Field Service Technicians are responsible for driving to customer locations and troubleshooting, servicing, and repairing both Crown and competitors' lift trucks and other equipment.
Responsibilities
- Discuss with customer and review recommended repairs. Estimate or quote repair costs. Place parts orders and complete necessary paperwork
- Perform safety and operational tests
- Perform pre-delivery inspections, lay down trucks, and install trucks as needed
- Communicate customer satisfaction information and leads to the appropriate personnel
- Complete all training as required
- Perform other duties as assigned
Requirements
- Able to safely operate lift trucks and vehicles/service vans
- Able to sit, stand, walk, bend/stoop/twist, squat, reach below knee level, grip/grasp, work with arm outstretched, and work above chest level
- Able to lift/carry/push/pull up to 50 lbs.
- Able to occasionally lift/carry/push/pull up to 100 lbs, reach above shoulder level, climb stairs, climb ladders, torque, use vibratory tools, and pinch grip
- Valid driver’s license
- Able to read and understand hydraulic and electrical schematics
- Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder, and various types of testing equipment
- Able to read and understand service manuals and microfiche, plan and follow-through
- Good organizational, customer service, communication and interpersonal skills required
- Must complete a criminal reference check to be eligible for employment
- We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.
Skills
- Mechanical experience
- Communication skills
- Customer service skills
Location
- Ontario
- Quebec
Work Type
- Full-time
Experience Level
- Industry related training and/or one to two years of prior experience (preferred)
Education Level
- High school diploma
Benefits
- Competitive compensation, no flat rate
- Yearly tool allowance
- Tuition reimbursement for any program or course of your choice
- Medical insurance
- Dental insurance
- Vision insurance
- Long term disability
- Short term disability
- Life insurance
- Pension plan
- Boot allowance
- Provided service van with gas, insurance, and repair expenses covered
- Company provided cellphone
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities
About the Company
- Crown Lift Trucks is the premier material handling dealer in Canada.
- We are a leader in the industry and are considered a one-stop shop for all material handling needs.
- Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.
Equal Opportunity
- We are an equal opportunity employer.
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.