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About the Role

Drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. Conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. Drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources. Partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations, and uphold SLAs and documentation standards. Collaborate with technical, product, and external teams to resolve complex issues and manage high-impact on-site client engagements. Continuously grow AI, product, and process expertise, apply learnings, and share best practices.

Responsibilities

Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies.
Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
Facilitate C‑suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
Champion product and tracking adoption to improve attribution, insights, and decision-making.
Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Requirements

Minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
Uses data, trends, and client insights to identify product adoption and growth opportunities.
Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.

Skills

AI expertise
Product expertise
Process expertise
Relationship management
Client engagement
Churn prevention
Post-sale lifecycle implementation
Data analysis
Trend analysis
Client insights
Campaign performance management
Communication

Location

Remote

Work Type

Full-time

Experience Level

5 years of related experience
2 years of related experience with Bachelor's degree

Education Level

Bachelor's degree
Advanced degree

Salary/Compensations

84,000 - 126,000 AUD per year

Benefits

Quarterly bonuses
Restricted Stock Units (RSUs)
Paid Time Off (PTO) policy
Region-specific benefits

About the Company

As the world’s number 1 job site, our mission is to help people get jobs.
We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves.
We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Equal Opportunity

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.
We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work.
At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive.
We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system.
We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply.
Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.