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About the Role

As a key member of the TBM Program team, the Residential Manager, Community Life provides leadership that fosters a transformative and vibrant missional community. The Residential Manager lives onsite and works collaboratively with all departments supporting the campus to create a safe, welcoming, and trauma-informed environment that fosters relationships with God and others.

Responsibilities

• Fosters a transformative and vibrant missional community.
• Works collaboratively with all departments supporting the campus to create a safe, welcoming, and trauma-informed environment.
• Ensures a consistent standard of excellence in hospitality, physical safety, and program operations.
• Ensures adherence and clarity around Community Life Guidelines.
• Oversees room preparation, building/key access, and the cleaning/maintenance responsibilities of the missional community.
• Encourages and coaches residential alumnae to build upon their successes.
• Oversees Work Therapy assignments.
• Supervises and trains residential interns.
• Leads or co-leads meetings including Missional Community gatherings, residential alumnae groups/classes, and staff meetings.
• Hosts visitors, special events, and tours, and leads tours.
• Provides on-call support.
• Provides timely reporting and recordkeeping according to TBM policy.
• Monitors cameras and fire safety panels.
• Conducts fire safety rounds and fire drills according to NYC code and TBM policy.
• Completes security checks according to TBM policy and manages building/key access.
• Ensures compliance with TBM’s Health and Safety standards, including accurate recording of residential alumnae medications.
• Provides onsite, on-call coverage four nights per week (11 PM - 7 AM), including some weekends, unless on PTO.
• Oversees room preparation for upcoming stays and cleanup thereafter.
• Ensures missional groups, residential interns, and residential staff understand all of their responsibilities to the missional community and are equipped to complete them.
• Leads or co-leads residential alumnae House Meetings and other groups/classes.
• Oversees Work Therapy assignments: posts weekly schedule, provides proper coaching and training, tracks attendance and assignment statuses.
• Ensures fire safety and residential alumnae data is accurately recorded before completing every shift, including fire safety logs, Community Life notes, residential alumnae medication documentation, and incident reports.

Requirements

• Embraces the organization’s Statement of Faith.
• Bachelor’s degree in human services, hospitality management, or other relevant area preferred or a combination of education and experience.
• 4+ years coordinating or supervising in a residential program or similar ministry or setting.
• Proven experience in team leadership.
• F-80 Fire Safety certification or able to obtain within 60 days.
• Ability to identify building/facility needs.

Skills

• Mental Health First Aid (Preferred)
• Non-violent Crisis Intervention (Preferred)
• Motivational Interviewing (Preferred)
• First Aid/CPR (Preferred)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 4+ years coordinating or supervising

Education Level

• Bachelor's degree preferred

Salary/Compensations

• $70,000-$80,000

About the Company

• The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty.
• The Bowery Mission meets essential needs and creates transformative communities with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish.