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About the Role
The Graduate Customer Specialist supports our sales process by helping prospective clients understand the value of our technology through tailored demonstrations and proofs of value. This client-facing role is ideal for early-career individuals with strong communication skills and a curiosity for technology and AI, offering comprehensive training and support for growth.
Responsibilities
- Help design and run proofs of value, tailoring the platform to client needs and workflows.
- Configure the platform using client data to demonstrate tangible outcomes.
- Support clients through the proof of value process, ensuring clarity and engagement.
- Define and track success criteria for proofs of value.
- Build a deep understanding of the Board Intelligence platform's features and use cases.
- Deliver product demonstrations tailored to senior stakeholders and governance use cases.
- Translate product capabilities into clear benefits for non-technical audiences.
- Support sales teams in deal progression and conversion.
- Share insights on client needs and decision drivers to inform sales strategy.
- Position the platform within complex buying groups and long sales cycles.
- Build credibility and trust with senior stakeholders.
- Facilitate workshops to understand client requirements and align the platform to priorities.
- Represent Board Intelligence professionally throughout the sales process.
- Capture insights from client interactions to inform product development and roadmap.
- Identify opportunities to improve the proof of value process, tools, and materials.
- Collaborate with Product, Engineering, and Consulting teams to refine value demonstration and delivery.
Requirements
- Entry-level role focused on potential rather than a track record.
- No prior SaaS, sales, or client-facing experience required.
- Strong written and spoken communication skills, with the ability to explain ideas clearly to different audiences.
- Structured, analytical thinking, with the ability to break down problems and work towards solutions.
- Good attention to detail, especially when working with data or preparing client materials.
- Comfort working with data and a willingness to learn software configuration.
- Demonstrable curiosity about AI tools and a desire to use them in work.
- Confidence working with people, including senior stakeholders, with a professional and credible manner.
- Collaborative approach, working well with people across Sales, Product, and Consulting.
- Strong organization skills, with the ability to manage multiple tasks concurrently.
- Exposure to governance, reporting, or enterprise workflow tools is a plus.
- Experience presenting, demonstrating, or running workshops is a plus.
Skills
- Communication
- Analytical Thinking
- Attention to Detail
- Data Handling
- Software Configuration
- AI Tools
- Client Engagement
- Collaboration
- Organization
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry Level
Benefits
- Pension scheme
- Personal performance bonus
- 26 days holiday per year
- Bupa health & dental cover
- Group life assurance
- EAP
- Cycle to work scheme
About the Company
- Board Intelligence is a technology and advisory firm focused on enhancing board effectiveness to build better businesses and benefit society.
- Market leader in governance and board effectiveness for over twenty years, trusted by over 80,000 global directors, executives, and governance professionals.
- Invested in applied AI since 2020, with an AI-powered platform and smart board advisor providing a competitive advantage.
- Backed by K1 Investment Management in 2024 to accelerate growth.
- Growing rapidly with a proven commercial model and a product suite essential for high-stakes board environments.
- Maintains a culture that is thoughtful, high calibre, and genuinely human, balancing ambition with work-life balance.
Equal Opportunity
- Board Intelligence is committed to building a diverse team reflecting a breadth of experience, background, and perspective.
- Welcomes applications from candidates of all backgrounds and does not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation, or any other protected characteristic.
- Offers reasonable adjustments at any stage of the process upon request.