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About the Role

Ploy is seeking its first Growth Manager to oversee all post-deal customer activities, ensuring rapid customer launches, immediate impact, and long-term advocacy. This is a high-ownership, cross-functional role at an early-stage startup, blending project management, onboarding specialization, and marketing expertise.

Responsibilities

• Own account strategy, implementation, onboarding, training, and support for Ploy customers.
• Lead customer onboarding end-to-end, including kickoff, requirements gathering, setup, launch, and handoff.
• Configure and validate customer setups in Ploy, including system/brand system setup, knowledge base setup, core integrations, and initial "ploybooks".
• Provide customers with advice and best practices for maximizing Ploy's value.
• Translate customer goals into actionable implementation plans with clear milestones.
• Proactively identify and resolve blockers related to data, access, content, or approvals.
• Develop repeatable onboarding playbooks and continuously improve processes.
• Serve as the customer's advocate to Product/Engineering, providing feedback on patterns, gaps, and necessary fixes.

Requirements

• A strong operator with excellent process management and stakeholder coordination skills.
• Web-native with experience in design systems, brand guidelines, and web execution.
• Technically comfortable with troubleshooting integrations, navigating data issues, and understanding product workflows.
• Excellent communicator with the ability to produce crisp documentation, clear status updates, and confident customer calls.
• Demonstrates high ownership and a proactive approach to problem-solving.
• Customer-obsessed with a focus on outcomes and proactive issue prevention.
• 2–4 years of experience in web design, digital marketing, or an agency environment, with a proven track record of building or overseeing web properties.
• Strong marketing fundamentals, including web design, SEO, CRO, performance marketing/ads, and related growth channels.
• Demonstrated ability to manage client relationships and complex, multi-stakeholder projects.

Skills

• Web design
• Digital marketing
• Project management
• Onboarding
• Marketing
• Design systems
• Brand guidelines
• Web execution
• Troubleshooting integrations
• Data navigation
• Product workflows
• Documentation
• Customer communication
• SEO
• CRO
• Performance marketing
• Client relationship management
• B2B SaaS customer success
• B2B SaaS onboarding
• B2B SaaS implementations
• B2B SaaS solutions engineering
• Knowledge base tooling

Work Type

• Full-time

Experience Level

• 2-4 years

About the Company

• Ploy is an early-stage startup.