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About the Role

The Microsoft Licensing Operations Coordinator supports the administration and operational management of Microsoft licensing programs for enterprise, government, and commercial customers. This role involves managing licensing orders, agreements, and renewals, ensuring accurate and compliant transactions. It is ideal for a highly organized and detail-oriented individual seeking to expand their expertise in software licensing operations.

Responsibilities

Process Microsoft licensing orders, renewals, and agreement transactions.
Support the administration of Enterprise Agreements (EA), Enterprise Subscription Agreements (EAS), and CSP services.
Maintain accurate licensing records, customer agreements, and operational documentation.
Manage customer onboarding activities, tenant administration, user access, subscription changes, and Partner Center updates.
Coordinate licensing program documentation, contract updates, and digital signing processes.
Liaise with Microsoft and internal stakeholders to resolve licensing and administrative queries.
Produce operational reports and perform licensing validation and compliance checks.
Support billing administration, credit requests, invoicing updates, and reconciliation activities.
Ensure all licensing transactions meet Microsoft and Datacom compliance requirements.
Maintain a strong focus on accuracy, process adherence, and continuous improvement.
Support the development and maintenance of operational procedures, documentation, and licensing knowledge resources.
Contribute to a collaborative, high-performing team environment.

Requirements

Minimum 2 years' experience working with Microsoft Enterprise Agreements (EA/EAS).
Strong understanding of Microsoft licensing programs and operational processes.
Experience supporting Microsoft licensing administration, order processing, renewals, or licensing operations.
Experience using Microsoft Partner Center.
Experience supporting Microsoft CSP operations and administration.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
High attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel, Outlook, and Teams.
Ability to work effectively within a nationally distributed team environment.
Experience working within a Microsoft Licensing Solution Provider (LSP), reseller, distributor, or Microsoft partner environment.
Knowledge of Microsoft commercial agreements including EA, EAS, and CSP.
Experience supporting enterprise and government customers.
Exposure to licensing compliance, reporting, billing administration, and agreement governance activities.

Skills

Microsoft Licensing
Enterprise Agreements (EA/EAS)
CSP operations
Microsoft Partner Center
Microsoft Excel
Microsoft Outlook
Microsoft Teams

Location

Australia

Work Type

Remote
National role

Experience Level

Minimum 2 years' experience

Benefits

Social events
Chill-out spaces
Remote working
Flexi-hours
Professional development courses

About the Company

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
Maintains a dynamic, agile, small business feel.
Operates at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.

Equal Opportunity

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.