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About the Role
Philz Coffee is seeking General Managers (GMs) to provide frontline leadership, manage the financial health of their store, and cultivate a culture aligned with company values. GMs will inspire and develop teams, focus on culture, community, and operations, and embody Philz Core Values.
Responsibilities
- Interact daily with customers and employees to inspire and be part of the experience.
- Create an employment experience aligned with Philz Core Values by training and developing team members.
- Maximize store financial performance by fostering a great work environment that enables exceptional customer service.
- Set goals and expectations for team members, manage performance, and hold them accountable.
- Partner with recruiters to attract, develop, and retain diverse, high-performing talent.
Requirements
- 3+ years of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
- Proven experience in managing the financial health of a retail operation, including P&L oversight, revenue driving, and cost management.
- Proven ability to create an inclusive and dynamic team and work environment.
- Proactive, self-starter with the ability to work independently and as part of a team.
- Solid business acumen.
- Proven ability to recruit, motivate, train, and retain a team.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Must either have a Food Manager certification or successfully complete Philz Coffee's certification within 30 days of employment.
- Ability to operate various machines, tools, and equipment.
- Visual acuity for safety and accuracy observations.
- Ability to remain stationary for a minimum of 3 hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and 3 pounds to shoulder height repetitively.
- Ability to grasp, finger, and reach.
- Ability to express or exchange information verbally.
Skills
- Leadership
- Financial management
- Team development
- Customer service
- Recruiting
- Motivation
- Training
- Retention
- Communication
- Organization
- Time management
- Business acumen
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years management experience
Education Level
- Food Manager certification
Salary/Compensations
- $32.19 to $36.19 per hour
- Eligible for bonus program
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Health savings account with company contribution
- Hospital indemnity insurance
- Accident insurance
- Critical illness insurance
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation time
- Sick time
- Team Member discounts
- Free drinks
- Discounted beans
- Philz swag
- Opportunities for growth and advancement
About the Company
- Philz is building culture and community through coffee, believing that warmth, authenticity, kindness, positivity, and passion can Better People’s Days.
- Philz aims to create an inclusive, fun, creative, and vibrant workplace where employees can be themselves.
- Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships to ensure no conflicts of interest.