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About the Role

You will play an important role in a dynamic and passionate team, collaborating on a variety of projects in the environment, renewable energies, hydroelectricity, transportation, materials, buildings, and climate change markets. Boldness, innovation, and collaboration are integral to our daily operations.

Responsibilities

• Monitor and maintain up-to-date client account records and review accounts in arrears to ensure appropriate actions are taken.
• Notify debtors of overdue payments and accounts via telephone, mail, and email, with timely follow-up for non-responses.
• Handle customer inquiries professionally, providing detailed account reconciliations and statements as required.
• Trace and locate debtors to establish payment arrangements.
• Recommend further action or service discontinuation for non-payment, liaising with Project Managers when necessary.
• Prepare reports related to collection activities.
• Attend Operations collections meetings.
• Provide billing and administrative support.
• Respond to customer inquiries regarding invoices, statements, or account balances.
• Prepare and update customer account files and documentation.
• Assist with data entry, files, and general finance-related tasks.

Requirements

• 2 to 5 years of relevant experience.
• Enjoy problem-solving and negotiating solutions.
• Comfortable working in a structured environment with clear objectives and performance targets.
• Demonstrate strong communication and interpersonal skills.

Skills

• Communication skills
• Interpersonal skills
• Problem-solving
• Negotiation

Location

• Hybrid

Work Type

• Temporary
• Hybrid

Experience Level

• 2-5 years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $47,934 to $62,913 CAD base per annum

Benefits

• Real flexibility
• Multiple opportunities for professional growth, mentoring, and skills development
• Access to a free telehealth service
• Flexible schedules
• Ability to compress work hours
• A full range of benefits (including cost-sharing group insurance and a group RRSP)
• A confidential employee assistance program for you and your family

About the Company

• At Englobe, our rigor is matched by sincere care for our colleagues, our customers, our communities, and the environment.
• We are committed to making a real difference, one project at a time, and to having a positive, lasting impact.
• We approach our work with fresh perspectives, relying on collaboration and a diversity of voices.
• With an entrepreneurial spirit, we empower our customers and communities with boldness and optimism.
• We are determined to leave a lasting legacy for generations to come.
• You'll have the opportunity to work on a variety of projects of every size and scope.
• You'll work in an organization that values you and your experience, and allows you to grow.