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About the Role

Balances and audits room revenue, food and beverage revenue, and prepares relevant reports. Assumes responsibilities of Manager on Duty and handles guest services, including check-in/check-out, complaint logging, and security. Prepares and transmits daily management and accounting reports, resolves discrepancies, and ensures accurate accounting of hotel revenues and expenses.

Responsibilities

• Balances and audits room revenue, food and beverage revenue for accuracy.
• Prepares all reports relevant to daily revenues.
• Prepares various audit worksheets and Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Registers guests into the hotel and checks guests out of the hotel.
• Balances and audits room and tax charges, cashiers reports, and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents.
• Prepares customer tracking report, market segmentation report, and food and beverage revenue report.
• Communicates with other hotel departments to resolve accounting discrepancies and exchange information.
• Performs all Guest Service Representative functions.
• Assists in booking room reservations.
• Answers hotel phone calls and notifies guests of messages.
• Facilitates proper security of department keys.
• Responds quickly to guest requests in a friendly manner.
• Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with integrity.
• Makes daily deposits.
• Verifies room charges and rates.
• Verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report.
• Submits reports to the corporate office.
• Monitors room availability.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Implements emergency procedures.
• Prepares continental breakfast on time and replenishes items as needed.
• Performs duties of a Guest Service Agent, including laundry functions.
• May be required to make management decisions in the manager's absence.
• Provides a professional image through appearance and dress.
• Follows company policies and procedures.
• Performs other duties as assigned by supervisor or management.

Requirements

• Thorough knowledge of emergency procedures and their implementation.

Skills

• Guest Service
• Accounting
• Auditing
• Report Preparation
• Communication
• Problem Solving
• Confidentiality
• Security Procedures
• Food and Beverage Service
• Laundry Functions

Location

• Austin, TX

Work Type

• Full Time
• Onsite