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About the Role

We are looking for a driven and self-motivated Intermediate Security Operations Centre Analyst to act as the main point of security escalation between team members, branches, clients, and vendors. This role is crucial for the 24x7 operations of our Security Operations Centre.

Responsibilities

• Actively participate in 24x7 operations of the Long View Security Operations Centre
• Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
• Actively work in monitoring, event and incident management tools like Sentinel and ServiceNow
• Respond to critical business impacting situations and coordinate the efforts required to remediate the issue
• Coordinate major security incident situations and provide internal communications via email in a timely manner
• Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
• Provide security guidance to team members across the organization on how to best identify, contain and remediate security related incidents
• Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
• Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Work with cloud technologies like Azure, AWS and Google Cloud Platform
• Fulfill reporting requests that can be pulled from Long View tools

Requirements

• 3+ years of professional experience in incident detection and response, malware analysis, or cyber forensics
• Experience working with MS Defender
• Extensive experience evaluating, interpreting, and integrating relevant data sources for the purpose of merging network attack analyses with counterintelligence and law enforcement investigations
• Experience with various IT service management tools including performance monitoring and ITSM solutions
• Experience with Security Information Event Management platforms like Sentinel, Splunk and Sumo Logic
• Experience working with incident, problem, change and service requests that follow ITIL framework standards
• Experience provisioning new client services and working through customer onboarding tasks
• Proven ability to troubleshoot and resolve technical and procedural issues
• Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms
• Ability to react quickly and professionally with a sense of urgency
• Ability and desire to work on an on-call rotation for 24-hour support

Skills

• Security Information Event Management (SIEM)
• Sentinel
• ServiceNow
• Azure
• AWS
• Google Cloud Platform
• MS Defender
• Splunk
• Sumo Logic
• ITIL framework

Location

• Calgary
• Edmonton
• Toronto
• Vancouver

Work Type

• 24x7 operations
• On-call rotation

Experience Level

• Intermediate

Education Level

• SC-200 Certification
• Security+ Certification
• Network+ Certification
• SSCP Certification
• CCNA Security Certification

Salary/Compensations

• $60,835 - $79,847 per annum

Benefits

• Permanent staff positions
• Paid training
• Career life planning
• Relocation opportunities
• Travel opportunities
• RSP plan

About the Company

• Long View is one of North America’s most dynamic IT providers.
• We foster an environment of collaboration, support, innovation, enthusiasm, inclusion, and belonging.
• Our core pillars are Integrity, Competence, Value, and Fun.
• 90% of Long View team members rated Long View as a good or great place to work.

Equal Opportunity

• Long View is an equal opportunity employer.
• We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace.
• We foster an inclusive environment through employee resource groups, impactful conversations, townhalls and company-wide training.
• We accommodate individuals with disabilities during the hiring process.