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About the Role

We are looking for a dynamic and customer-oriented Global Service Desk Team Lead to lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.

Responsibilities

• Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
• Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software.
• Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement.
• Assist with the development and implementation of business continuity and service recovery plans and activities.
• Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure.
• Develop and maintain effective working relationships with users, process owners, outside partners, vendors, and key business stakeholders.
• Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements, and standards.

Requirements

• 3+ years of experience in an IT team lead role or similar.
• 5+ years of experience in an IT support role.
• Strong leadership and organizational skills.
• High level of initiative and work ethic.
• Motivation and a self-starting mindset.
• Accountability and a team-oriented attitude.
• Passion for creating and delivering an exceptional client experience.
• Amazing interpersonal skills with a high degree of self-awareness & empathy.
• Excellent problem-solving and multitasking skills.

Skills

• ITIL Certification

Location

• Toronto

Work Type

• Full-time

Experience Level

• 3+ years of experience in an IT team lead role or similar
• 5+ years of experience in an IT support role

Salary/Compensations

• $60,000 - $79,847 a year

Benefits

• Permanent staff positions
• Paid training
• Career life planning
• Relocation and travel opportunities
• Flexible environment

About the Company

• Long View is one of North America’s most dynamic IT providers with a culture that allows people to live life to its fullest.
• We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
• Our company’s core pillars are Integrity, Competence, Value, and Fun.
• 90% of Long View team members rated Long View as a good or great place to work.

Equal Opportunity

• Long View is an equal opportunity employer.
• We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace.
• We foster an inclusive environment through employee resource groups, impactful conversations, townhalls, and company-wide training.