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About the Role
Schneider Electric is seeking a Web Product Experience Lead to shape the future of digital customer experience across multiple brands. This role involves translating marketing strategy into scalable digital capabilities, driving the evolution of web platforms and AI-enabled features to achieve business outcomes and enhance customer experiences.
Responsibilities
- Own and prioritize the web and digital roadmap across multiple brands, balancing transformation initiatives with business-as-usual delivery.
- Translate marketing strategy into scalable digital capabilities that support customer acquisition, engagement, conversion, and retention.
- Lead the delivery and optimization of web experiences, digital platforms, and customer journeys.
- Drive continuous improvement in digital performance through KPI management and data-driven decision-making.
- Provide functional leadership for web and digital delivery, embedding agile ways of working and continuous improvement.
- Partner with marketing, sales, customer experience, IT, data, and operational teams to identify opportunities and deliver impactful solutions.
- Work closely with global development teams, engineers, architects, and external partners to design and deliver digital experiences.
- Manage dependencies across web platforms, martech solutions, AI-enabled capabilities, analytics, governance, and operational processes.
- Create alignment and accountability across stakeholders to ensure successful delivery of strategic priorities.
- Champion innovation and bring a future-focused perspective to customer experience, digital channels, and AI.
Requirements
- Bachelor's degree in Marketing, Commerce, Communications, Digital Media, or a related discipline.
- Proven experience translating marketing strategy into measurable business outcomes through digital capabilities.
- Strong experience working within web, martech, or complex digital customer experience environments.
- Experience leading digital transformation, customer experience, or web-based initiatives.
- Experience working in agile environments and leading cross-functional delivery teams.
- Strong understanding of digital customer experience, service design, and AI-enabled experiences.
- Experience managing governance, operational readiness, risk, and compliance requirements.
- Outstanding stakeholder management, communication, and influencing skills.
- Ability to navigate ambiguity, challenge established ways of working, and drive organizational change.
- Experience as a Product Owner or in a similar digital delivery leadership role.
- Experience delivering CMS upgrades, migrations, or modernization programs.
- Experience working within large, complex enterprise environments.
- Full work rights in Australia.
Skills
- Web platforms
- Digital experiences
- AI-enabled capabilities
- Marketing strategy
- Customer acquisition
- Customer engagement
- Customer conversion
- Customer retention
- Web experiences
- Digital platforms
- Customer journeys
- KPI management
- Data-driven decision-making
- Agile ways of working
- Martech solutions
- Analytics
- Governance
- Operational processes
- Service design
- CMS upgrades
- CMS migrations
- CMS modernization
Location
- Sydney (Hybrid)
- Australia
Work Type
- Hybrid
Experience Level
- Lead
- Senior
Education Level
- Bachelor's degree
About the Company
- At Schneider Electric, we're looking for a Web Product Experience Lead to help shape the future of our digital customer experience across multiple brands and business units.