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About the Role
Capgemini is seeking a Production Support Engineer for the Commercial Line of Business to monitor, manage, and improve production systems, ensuring reliability and availability for leading organizations.
Responsibilities
- Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
- Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
- Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
- Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
- Plan for future capacity needs to ensure systems can handle anticipated workloads.
- Develop and maintain processes for deploying software updates and releases.
- Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
- Maintain clear and concise documentation of systems, processes, and procedures.
- Identify areas for improvement and implement changes to enhance system reliability and performance.
Requirements
- 6-8+ Years experience in production support handling Prod incidents.
- Excellent knowledge of OCP and windows environment.
- Experience with Monitoring tools (Dynatrace).
- Experience with Operating Systems (Windows, Linux).
- Experience with Scripting (Shell Scripting, Python, Power Shell).
- Experience with Databases (SQL database management, MongoDb).
- Experience with Container Services (Kubernetes).
- Experience with Disaster Recovery Planning and execution.
Skills
- Production Support
- Incident Management
- Automation
- Infrastructure Management
- Capacity Planning
- Release Engineering
- System Reliability
- System Availability
- Documentation
- Continuous Improvement
- OCP
- Windows Environment
- Dynatrace
- Windows
- Linux
- Shell Scripting
- Python
- Power Shell
- SQL Database Management
- MongoDb
- Kubernetes
- Disaster Recovery Planning
Experience Level
- 6-8+ Years
Salary/Compensations
- 78,000 to 101,000
Benefits
- Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
About the Company
- Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
- It is a responsible and diverse group of 340,000 team members in more than 50 countries.
- With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
- It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Equal Opportunity
- Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.