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About the Role

The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. This role requires a strong leader with good conflict-resolution skills, sensitivity to the issues facing low-income residents, and the ability to respond calmly to crisis situations.

Responsibilities

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Ensure compliance with all guidelines, procedures, and regulations of applicable regulatory agencies
• Process paperwork for applications, move-ins, move-outs, and certifications in compliance with regulatory agencies’ procedures
• Orient new residents to building site, policies, and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Conduct regular building and property inspections with the Maintenance Staff
• Train and supervise staff in building safety & emergency procedures, resident rules, and recordkeeping
• Develop, monitor, and maintain the property budget and answer any questions regarding the budget
• Work with Resident Services to offer services that benefit the residents
• Create and manage files for all residents and maintain the integrity of the applicant waiting list
• Complete and approve initial, annual, and interim re-certifications
• Conduct weekly/monthly/annual unit and property inspections with the Maintenance Staff
• Report regularly to Supervisor on the status of buildings, program, staff, and residents
• Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report, and other additional reports from regulatory agencies and investors
• Collect rents and security deposits, and make bank deposits
• Submit monthly HAP request to the sites Contract Administrator
• Monitor site budget and report variances to Supervisor
• Attend resident meetings regularly
• Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
• Work with Asset Management to respond to investor or agency questions
• Work with Fiscal Department to process any necessary rent and/or subsidy write-offs
• Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to the 504 Coordinator
• Prepare tenant files for eviction procedures when applicable
• Recruit, interview, and hire for job vacancies of directly supervised positions
• Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices
• Complete performance reviews and work goals for staff supervised
• Review and approve timesheets, time-off, and work expenses of supervisees
• Ensure staff know and follow safe work practices and policies
• Ensure staff are in compliance with all Program Regulations
• Train staff on building and emergency procedures, resident rules, and record keeping
• Process, Code, and Approve Accounts Payable
• Negotiate new and renewal vendor contracts that are financially beneficial to the property
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions
• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Perform other duties as assigned

Requirements

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Good problem-solving skills and mathematical ability
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
• Willingness to perform varied tasks with enthusiasm
• Three (3) years experience in affordable residential property management
• Three (3) years prior supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
• Basic knowledge of landlord tenant issues and conflict resolution
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Familiarity with the neighborhood of the work site
• Familiarity with diverse neighborhoods
• Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
• Familiar with how to use Property Management Software (Yardi preferred)
• Bilingual in Cantonese, Spanish, or Russian
• Prior work experience in a Customer Service oriented role
• Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance

Skills

• Conflict-resolution
• Personnel and building management
• Microsoft Window
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Yardi Voyage
• Property management software
• Administrative
• Organizational
• Written communication
• Verbal communication
• Problem-solving
• Mathematical ability
• Customer Service

Location

• Mission Neighborhood, San Francisco

Work Type

• Full-time
• Exempt
• Onsite

Experience Level

• Three (3) years experience in affordable residential property management
• Three (3) years prior supervisory experience

Education Level

• High School diploma or GED equivalent
• BA/BS Degree or equivalent in a related field
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS)
• California Certified Residential Manager (CCRM)

Salary/Compensations

• $71,905 - $75,690

Benefits

• Comprehensive benefits
• Resident Manager Unit: 2 bedroom unit

About the Company

• A private non-profit founded in 1977, Chinatown Community Development Center (CCDC) believes in a comprehensive vision of community.
• CCDC owns and/or manages approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
• CCDC also builds housing, develops grassroots leadership, and engages low-income residents and youth.
• Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
• CCDC serves a diverse population and is committed to hiring practices that provide culturally competent services.
• Encourages people of color to apply.

Equal Opportunity

• Chinatown Community Development Center (CCDC) is an equal opportunity employer.
• We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.