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About the Role

The Protect team at Hiya builds products at the intersection of voice, telephony, and artificial intelligence, spanning audio intelligence and conversational AI. As a Senior Product Manager, you will lead products, defining vision and strategy while being hands-on in the development process, working closely with engineers. This role requires understanding customer needs, transforming uncertainty into clarity, and owning the product end-to-end.

Responsibilities

Talk to customers (telecom operators) to understand their needs.
Form a product vision to solve customer and user problems.
Prioritize effectively and communicate decisions clearly to stakeholders.
Collaborate with Engineering to execute the vision, set priorities, and prototype ideas.
Partner with Research to prioritize the model training roadmap.
Work with Revenue to uncover customer needs, price products, and support customer-facing activities.
Collaborate with Legal to understand regulatory impacts on the product.
Partner with Finance on product economics, business cases, and investment decisions.

Requirements

Experience in product management at a venture-backed startup, or as a founder/early employee close to product, or as a management consultant (MBB) with proven tech experience.
Likely have a technical background (education or professional).
Strong sense of urgency and ability to instill it in others.
Excited by building AI solutions impacting millions.
Comfortable with ambiguity, uncertainty, and autonomy.
Very curious, eager to understand how things work, and learn new things quickly.
Utilize AI at its core to enhance speed and quality of work.
Close to the tech and AI ecosystem, eager to test new models or products.
Excellent written and spoken communication skills, with clear thought structuring.

Skills

Product Management
AI
Voice AI
Telephony
Artificial Intelligence
Audio Intelligence
Conversational AI
Product Vision
Prioritization
Communication
Technical Acumen
AI Ecosystem Knowledge

Location

Remote

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$188,000 - $218,000

Benefits

Employer-sponsored Insurance (Medical, dental, vision)
50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage
Company-paid life and long-term disability
401(k) with 3% company match
Flexible vacation policy
Paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually for learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week

About the Company

Hiya is making calls safe, useful, and human again by combating spam, scams, and AI manipulation with AI voice technology.
Hiya's AI technology analyzes over 28 billion calls monthly, protecting over 550 million users and 800+ businesses.
Partnerships include AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2.
Hiya is growing 40%+ year over year and is defining the future of voice communication.
Hiya is a people-centric company focused on employee growth, fostering a culture of support and empowerment.
Recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500.

Equal Opportunity

We're building a team with diverse perspectives, identities, and professional experiences.
We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.