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About the Role

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include Reception duties, mail, print (MFD troubleshooting and maintenance), hospitality, facilities, escorting guest/vendors, and audio/visual support.

Responsibilities

• Perform all Reception duties required at the main office entrance.
• Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger, and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
• Process all outgoing USPS and accountable mail.
• Keep inventory of all supplies in mail areas-includes USPS and accountable mail.
• Assist and notify end users of mail and shipping protocols.
• Audit and update mail lists as needed.
• Support confidential document shredding in accordance with stated policy.
• Arrange and maintain conference rooms for meetings, lunches, and various events.
• Maintain inventory of all office supplies (general supplies, paper, toner, etc.)
• Prepare large volume print requests and finishing to colleague specifications.
• Quality checks all print work to ensure accuracy.
• Use of high speed MFD’s (multi-function devices)
• Monitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly.
• Ensure pantries have adequate supplies and replenish as needed.
• Maintain pantry equipment Coffee machine, ice, and water machines.
• Post client signage as requested in designated areas.
• Clean and make ready workstations/offices for new hires.
• Arrange conference rooms as needed for meetings to include beverage and food set-ups.
• Collect glass and dishware, load, wash and return items to designated floor locations.
• Order vending machine supplies as needed.
• Clean out refrigerators and microwaves weekly or as needed.
• First level audio/visual equipment check prior to scheduled meeting time, utilize established checklist.
• Report issues with audio/visual equipment to ensure quick resolution.
• Work overtime as needed to assist with special projects.
• Greet all client employees, candidates, visitors, and customers.
• Reinforce client’s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors’ badge.
• Contact client employees to announce their visitors so they can be escorted to the proper person/location.
• Advise visitor which conference room they will be in.
• Provide directions to and from the client campus, when needed.
• Answer phones and direct all calls accordingly.
• Must assist in supporting all service lines in addition to primary role.
• All duties as assigned

Requirements

• Must assist in supporting all service lines in addition to primary role.

Skills

• Customer service
• Reception duties
• Mail handling
• Print operations
• MFD troubleshooting and maintenance
• Hospitality
• Facilities management
• Escorting guests/vendors
• Audio/visual support
• Communication skills
• Organizational skills

Salary/Compensations

• $26.56 - $31.25

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance programs
• Disability insurance programs
• Paid time away from work
• Unpaid time away from work

About the Company

• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
• In 2023, we generated $9.5 billion in revenue from our core services.
• To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com.
• Please refer to the job title and job location when you contact us.