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About the Role

Drives the strategic adoption, governance, and responsible use of artificial intelligence across Business Operations, serving as a subject matter expert in AI-related compliance and risk management. Partners with leaders across Business Operations, Product, Engineering, and risk teams to identify AI enablement opportunities aligned to business objectives and supports delivery from ideation through deployment.

Responsibilities

Own and evolve the AI Business Operations enablement strategy and multi-year roadmap, aligning AI initiatives to enterprise priorities and business outcomes.
Partner with senior Business Operations leaders to identify, prioritize, and guide AI enablement opportunities, supporting delivery from ideation through deployment.
Serve as a lead subject matter expert for the evaluation, selection, and deployment of AI-enabled third-party solutions.
Lead identification and mitigation of AI-related risks across the lifecycle, ensuring compliance with internal security, legal, risk, and regulatory requirements.
Act as the primary strategic liaison between Business Operations and Product and Engineering organizations on AI-related topics, including governance, compliance, adoption, and operating models.
Support enterprise teams in quantifying the cost, value, and impact of AI enablement initiatives to inform investment decisions and prioritization.
Provide regular, executive-level updates to senior leadership on AI enablement progress, adoption metrics, risk posture, and business impact.
Own and continuously improve model risk management governance for AI products and internal AI tools, incorporating emerging risks, trends, and regulatory expectations.
Conducts risk assessments on third-party vendors for TPRM Program.
Provides compliance support for payments related regulations / requirements.
Performs compliance reviews at the request of management for updates to business processes or new product initiatives.

Requirements

5+ years of relevant professional experience in business operations, digital transformation, risk management, enablement, or related roles.
Experience supporting governance frameworks, compliance processes, or risk management initiatives in a complex organization.
Strong ability to work cross-functionally and influence outcomes across business, product, engineering, and risk teams.
Proven ability to translate business needs into structured initiatives and execution plans.
Strong communication skills, including experience presenting updates and recommendations to senior leadership.
Ability to operate effectively in evolving environments with emerging technologies and regulatory considerations.
Fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S.
Unable to sponsor or take over sponsorship of an employment Visa at this time.

Location

Austin

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor’s degree in a relevant field

Benefits

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Competitive health insurance offerings
Generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).
We believe in making an impact—in the industry and in the community.
Q2’s mission is to build strong and diverse communities by strengthening their financial institutions.
That mission shapes the technology we build, how we serve our customers, and how we show up for each other.
Vision We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities.
More than 20 years later, that belief still drives us.
Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.
Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.
Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities.
We take our mission seriously.
We also have fun doing it.
Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve.
We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.

Equal Opportunity

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements