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About the Role

Q2 is seeking a Senior Fraud Analyst responsible for identifying, investigating, and preventing fraudulent activities across our platforms. This role involves collaborating with fraud and risk teams, educating stakeholders on fraud management best practices, and analyzing data to detect and prevent fraudulent card transactions.

Responsibilities

• Subject matter expertise for card-based risk and fraud prevention- related activities
• Play an active role in card fraud prevention activities, including writing fraud rules and working with payment partners
• Consult with internal and external stakeholders to ensure effective rule writing efforts
• Educate internal and external stakeholders on card fraud management best practices and partner fraud tools
• Evaluate existing and potential tools and processes to enhance detection/prevention
• Monitor strategy performance and report on overall fraud losses
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for executives and partners
• Drive stakeholder reductions in fraud losses through model management, analytics, and reporting
• Own documentation efforts around fraud products and strategies
• Build strong relationships with business partners, and internal and external stakeholders
• Research industry and technology trends, review professional publications, and identify new best practices

Requirements

• A minimum of 8 years of relevant experience in card product management, card processing or card risk management with a Bachelor’s in Business, Management, Engineering, CS, or related field; or an advanced degree with 6 years of experience; or equivalent work experience
• Previous experience with card risk management systems preferred
• Visa and Visa DPS risk tools experience highly preferred
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred
• Strong teamwork, organization, and problem resolution skills
• Excellent verbal, written, presentation and interpersonal skills
• Strong process management capabilities, demonstrated ability manage fraud on card programs at scale
• Self-starter with proven ability to deliver results with minimal assistance
• Highly determined and driven to achieve results with a clear track record of doing so
• Detail oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders
• Fluent written and oral communication in English
• Authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa

Skills

• Card fraud management
• Data analysis
• Rule writing
• Risk management systems
• Visa and Visa DPS risk tools
• Financial services
• Card payment processing
• Fintech
• Teamwork
• Organization
• Problem resolution
• Communication
• Process management
• Detail orientation

Location

• Austin

Work Type

• Hybrid Work
• Full-time

Experience Level

• Senior

Education Level

• Bachelor's in Business, Management, Engineering, CS, or related field
• Advanced degree

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Competitive health insurance offerings
• Generous paid parental leave
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs

About the Company

• Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
• Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
• We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
• We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
• We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
• Q2's mission is to build strong and diverse communities by strengthening their financial institutions.
• That mission shapes the technology we build, how we serve our customers, and how we show up for each other.
• Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.
• Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.
• Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities.
• We take our mission seriously. We also have fun doing it.
• Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve.
• We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.

Equal Opportunity

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
• Applicants in California or Washington State may not be exempt from federal and state overtime requirements