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About the Role

The Receptionist acts as a representative for the community and Sequoia Living, greeting and directing visitors, residents, vendors, and others in a courteous, friendly, and professional manner. This role operates the telephone system to receive and direct incoming calls. It is ideal for individuals who enjoy partnering with people and are excited about making a difference.

Responsibilities

• Receives visitors, determines the nature of their visit, and directs them accordingly.
• Handles a multi-line switchboard, takes and refers messages, operates the public announcement system, and manages hand-held radios, beepers, and paging systems.
• Monitors fire and emergency alarms, relaying messages to emergency personnel and staff.
• Greets in-house residents, providing general information and referrals.
• Performs related clerical work, including typing, filing, sorting, and distributing memos and flyers.
• Accepts and handles deliveries such as flowers, packages, and mail.
• Completes requests for outside services, including telephone and other services, and may assist by calling vendors or relaying phone numbers.
• Arranges public room reservations and maintains logs.
• Keeps a variety of routine records, such as log books, maintenance requests, resident absence records, guest room charge slips, and room key assignments.
• Performs related work as required.

Requirements

• Enjoy working with people and possess interpersonal skills.
• Ability to use tact and courtesy when dealing with residents, showing patience and understanding.
• Ability to handle varied days, a fast-paced environment, and work under pressure.
• Effective interpersonal skills to greet visitors and residents positively and work cooperatively with the administrative team.
• Ability to act with professional demeanor, tact, and courtesy in demanding and difficult conditions.
• Patience and understanding of the elderly.
• Excellent telephone manner.
• Proficient English written and verbal communication skills.
• Basic reading, writing, math, and computer skills.
• Ability to handle busy phone lines, emergencies, pressure, and multi-task.
• Ability to perform light typing and clerical duties.
• Sound judgment skills to assess needs and determine appropriate actions.

Skills

• Interpersonal skills
• Telephone skills
• Clerical skills
• Typing
• Filing
• Basic computer skills
• Communication skills
• Judgment skills

Location

• Bay Area

Work Type

• Part-time

Experience Level

• Entry-level

Salary/Compensations

• $24.81 - $29.16/hr

Benefits

• Employer-paid medical, dental & vision for individuals working more than 30 hrs/week
• 18 days PTO + 8 holidays
• 403(b) with employer contribution
• Tuition assistance
• Referral bonuses
• Employee discounts
• Growth opportunities

About the Company

• Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives.
• Throughout its six decades as a nonprofit serving Bay Area seniors, Sequoia Living has learned the importance of connection and collaboration in providing resources for healthy aging.
• Sequoia Living offers continuing care retirement communities (CCRCs), safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, providing friendly environments for personal growth.

Equal Opportunity

• Sequoia Living is an Equal Employment Opportunity and Affirmative Action Employer.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.