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About the Role

The Director of Security is responsible for implementing and managing Residential Security operations, Health & Safety programs, and Fire & Life Safety programs. This role involves training security teams, acting as Manager on Duty, and leading service delivery, particularly for overnight shifts. The position requires a hands-on approach to motivate the team and ensure smooth operations within the Private Residences.

Responsibilities

Implement and maintain a Health and Safety Management system, including safety statements, risk assessments, and training.
Schedule, discipline, and direct security personnel in all aspects of security policies, procedures, and Four Seasons behaviors.
Take an active role in the development and implementation of the property's fire and emergency plan, including related training and fire drills.
Conduct monthly, annually, and yearly drills related to 706 Mission Emergency Codes.
Set up documentation processes for all incidents, including crime, potential liabilities, and insurance requirements, writing comprehensive and objective reports.
Advise and recommend control measures for incidents or events.
Direct and/or assist in internal and external investigations.
Guide employees in handling unusual resident or employee issues.
Control and maintain security systems (CCTV, access control, alarm, fire protection) and establish escalation plans for system faults.
Respond properly to all types of emergencies or safety situations.
Manage and supervise day-to-day security employees to ensure the safety and security of residents, employees, and property.
Direct security employees in implementing and maintaining security processes, practices, and policies to reduce risks and limit liability.
Create and implement all policies and procedures regarding security and safety.
Recommend preventive safety and security measures and investigate crimes committed against the property, homeowners, and employees.
Conduct key audit and control tasks to ensure compliance with local legislation.
Coordinate with the Facilities Manager to train the overnight security team on Building/Engineering emergency procedures.
Develop and implement profit improvement ideas, policies, and procedures with approval.
Demonstrate great attention to detail and continuous innovation in daily work.
Coordinate, observe, and prepare operating equipment and supply inventories.
Ensure labor model is efficient and appropriate for residence occupancy.
Handle all resident interactions with the highest level of hospitality and professionalism, resolving complaints and assisting with inquiries.
Proactively suggest and implement cost-saving measures.
Continuously strive for process improvement and efficiency.
Promote and monitor the confidential treatment of all relevant data.
Remain informed of current and local laws and regulations related to the property, residents, visitors, employees, and Health & Safety.
Organize services and resources to meet goals, policies, and procedures with an emphasis on effective and courteous service.
Maintain the inventory of emergency supplies.
Understand state-of-the-art technology solutions and innovative security management techniques.
Establish appropriate standards and associated risk controls.
Approve and file company COI’s for all third-party contractors.
Work all shifts as required.
Review and update Health & Safety Policies and procedures.
Review and update Fire management procedures.
Communicate and review the Health and Safety management system with employees.
Conduct and review hazard identification and risk assessments.
Teach managers and provide support on completing Risk Assessments.
Liaise with off-site third-party IT company for basic onsite IT support.
Assist with any other reasonable requests.
Plan, organize, lead, and control projects and safety-related matters.
Establish rapport with residents, vendors, and colleagues.
Apply a global working perspective and excellent communication skills.
Assist in establishing policies, rules, internal controls, and safeguards.
Participate in and develop employee training programs.
Network within the community to ensure positive relationships with neighbors and third parties.
Ensure all interactions with third parties are professional and adhere to the highest ethical and moral codes.

Requirements

Proven leadership skills in a residences/hospitality environment.
Strong interpersonal and relationship-building skills.
Excellent written and verbal communication skills.
Strategic, analytical, and solid business acumen.
Ability to promote a continuous learning environment.
Previous experience in lifesaving and/or property protection.
Experienced in CPR, first aid, fire prevention/fighting, and crowd control.
Ability to communicate security-related concepts to a broad range of technical and non-technical staff.
Ability to apply an ethical and moral approach to influence situations.
Ability to serve as a role model for others.
Ability to continuously seek to improve personal and team performance.
Excellent computer skills.

Skills

Security Management
Health & Safety Management
Fire & Life Safety
Team Leadership
Emergency Response
Investigation
Risk Assessment
Policy Development
Resident Relations
Cost Reduction
Process Improvement
Data Confidentiality
Legal Compliance
IT Support
Training Development
CPR
First Aid
Fire Prevention
Fire Fighting
Crowd Control

Location

San Francisco

Work Type

Full-time

Experience Level

5+ years within security management related to building management and/or Hotel/Resort management

Education Level

4-year degree preferred or equivalent experience

Salary/Compensations

$100-110k

Benefits

Medical
Dental
Vision
401K Retirement plan with matching
New Parental Leave
Paid holidays
Vacation
Sick pay
Lunch Stipend
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
Complimentary Employee Meals
Culinary, retail and wellness experiences at special rates

About the Company

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect. The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
Four Seasons Private Residences at 706 Mission Street offers a luxury lifestyle for residents, combining meticulously crafted amenity spaces with curated programs.
As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value, supported by a deeply instilled ethic of personal service.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.