Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Brookfield Properties is seeking a dedicated individual to coordinate general business office activities for an apartment community. This role serves as the first point of contact for residents, addressing concerns, resolving issues, and planning social and recreational programs to enhance the resident experience.

Responsibilities

• Serve as the first point of contact for residents, addressing questions and concerns.
• Prepare service requests and coordinate with service contractors.
• Assist with move-in and move-out inspections.
• Maintain knowledge of leasing policies and procedures, performing leasing and lease renewal functions.
• Act as the property liaison between residents and property personnel.
• Assist with legal property issues and prepare legal demands.
• Maintain knowledge of company policies, laws, and regulations, including affordable housing programs.
• Manage monthly social events within budget.
• Serve as the social media ambassador for the property.
• Manage the resident experience and respond to survey system responses.
• Respond to all inquiries within policy timelines.
• Perform administrative functions including answering phones, typing, correspondence, scheduling, mail distribution, and record maintenance.
• Assist with resident retention and renewals, providing weekly updates and meeting renewal targets.
• Oversee front desk and leasing employees, including scheduling and training.
• Maintain the quality of customer service and the resident experience.

Requirements

• 1-2 Years of Customer Service experience
• 1-2 Years of Resident Retention experience

Skills

• Customer Service
• Resident Retention
• Leasing
• Social Media Management
• Administrative Functions

Location

• The Bellslip - 1 Bell Slip Business

Work Type

• Full-time

Experience Level

• 1-2 Years

Education Level

• High school diploma / GED
• High school & Vocational Training

Salary/Compensations

• $22.97 - $32.16 hourly
• Commensurate with Experience

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount

About the Company

• Brookfield Properties has a diverse portfolio of residential living options designed to meet residents' needs at any stage of life.
• The company focuses on providing unparalleled quality, service, and support to its residents.
• Brookfield Properties develops, operates, and manages over 600 locations, 1500+ buildings, and over 280 million square feet of real estate globally.
• The company's success is driven by a diverse team of creative visionaries and innovative experts dedicated to exceeding the needs of tenants, residents, and communities.

Equal Opportunity

• Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.
• Drug free workplace
• We are proud to create a diverse environment and are proud to be an equal opportunity employer.