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About the Role
The Senior Principal Client Partner is responsible for owning and growing a portfolio of RapidScale’s most strategic enterprise clients. This role is accountable for driving business value, revenue growth, and a superior customer experience across RapidScale’s full portfolio of managed and professional services. The Senior Principal Client Partner operates at the executive level, building deeply embedded relationships with C-suite stakeholders and developing a strong understanding of each client’s business strategy, priorities, and technology landscape. This individual is responsible for aligning RapidScale’s solutions to client needs, demonstrating clear business value and outcomes, and positioning RapidScale as a long-term strategic partner. Serving as the single point of accountability for the client relationship, the Executive Client Partner owns the full customer lifecycle including account strategy, growth, retention, and overall relationship health. This role is designed to simplify the customer experience by replacing fragmented overlays with a unified, executive-level ownership model. The Senior Principal Client Partner works cross-functionally with solution engineering, delivery, product, and leadership teams to ensure alignment, secure resources, and drive successful outcomes. This individual is responsible for leading account planning, managing the sales cycle from qualification through close, and ensuring all internal stakeholders are effectively leveraged to support client success.
Responsibilities
- Own and manage executive-level relationships across a portfolio of large enterprise clients
- Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
- Develop and execute strategic account plans aligned to client business objectives and long-term success
- Drive revenue generation, expansion, and share of wallet across managed services and professional services
- Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
- Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
- Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
- Identify risks to account growth or client success and develop mitigation strategies
- Serve as the executive escalation point for client issues and ensure timely resolution
- Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor
Requirements
- Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience. The right candidate could also have a master’s degree and 8years’ experience, a Ph.D. and 5 years’ experience, or 14 + years of relevant experience without a degree
- 7–10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments
- Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts
- Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M–$20M+ TCV range
- Strong background in managed services, consulting, or cloud-based solution selling
- Experience structuring and selling hybrid and multi-cloud solutions across private and public cloud environments
- Ability to navigate complex organizations, influence decision makers, and build long-term executive relationships
- Strong business acumen with the ability to connect technology solutions to measurable business outcomes
- Experience in a cloud MSP, systems integrator, or consulting environment
- Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
- Experience selling integrated managed services and professional services solutions
- Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.
Skills
- Managed services
- Consulting
- Cloud-based solution selling
- Hybrid and multi-cloud solutions
- Enterprise sales
- Client partner
- Strategic account management
- Relationship building
- Sales cycle management
- Account planning
- Forecasting
- AWS
- Azure
- Google Cloud
- VMware
Location
- Remote anywhere in the specified country
Work Type
- Remote
- Full-time
Experience Level
- Principal
- Director
- Senior
- 10+ years
- 8+ years
- 5+ years
- 14+ years
- 7-10+ years
Education Level
- Bachelor's degree
- Master's degree
- Ph.D.
Salary/Compensations
- $173,300.00 - $288,900.00
- $156,300.00 annual incentive/commission target
Benefits
- Flexible vacation with pay
- Seven paid holidays
- Up to 160 hours of paid wellness annually
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
About the Company
- Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.
- Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
Equal Opportunity
- Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets