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About the Role

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. The primary objective is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance.

Responsibilities

Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders.
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping.
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment.
Provide regular updates to management through reports on progress, challenges, and account needs.
Use personal devices as needed to coordinate promptly during emergencies or urgent situations.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills.
Perform other tasks as assigned to support the company’s overall operational and financial objectives.
Attend required staff meetings and complete assigned training modules.
Work flexible hours when needed, particularly during financial close periods.
Occasional travel for financial reviews, audits, or corporate meetings may be required.

Requirements

A high school diploma or GED is required.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
A valid driver’s license and reliable transportation are required.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to perform each essential duty satisfactorily.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills

Exceptional guest service through professional communication, active listening, and personalized assistance.
Advanced client management skills, including understanding client needs, resolving issues promptly, and anticipating requirements.
Strong analytical and problem-solving abilities, including analyzing revenue and payroll, identifying discrepancies, and resolving operational inefficiencies.
Effective training and leadership skills, including hands-on coaching, building strong teams, and ensuring consistent operations.
Knowledge of training methods, operational software, and leadership principles.
Payroll management, including scheduling and overtime control.
Excellent communication and reporting skills, ensuring clear and effective sharing of complex information.
Ability to coordinate across locations and adjust strategies to ensure client satisfaction.
Ability to foster accountability, clear communication, and employee engagement across multiple sites.
Ability to work flexible hours when needed.
Ability to travel occasionally for financial reviews, audits, or corporate meetings.

Location

On-site

Work Type

Full Time
Onsite

Experience Level

3+ years supervisory experience

Education Level

High school diploma or GED

Salary/Compensations

Salary plus potential bonus opportunities
Salary can vary depending on market and applicable experience

Benefits

Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work

About the Company

PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed.
PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Employment with PMC is on an at-will basis.
A 120-day introductory period applies.
This position is classified as exempt under the Fair Labor Standards Act (FLSA).
PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards.
All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Parking Management Company is an equal opportunity employer.
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity.
Essential and marginal job functions are subject to modification.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.