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About the Role

The Service Center Manager is responsible for a transportation service center, overseeing up to 120 employees and diverse LTL operations across multiple shifts in a fast-paced environment and various weather conditions. This role requires maintaining strong customer relationships and ensuring freight movement within safety and business guidelines. Estes offers a rewarding and challenging career with opportunities for advancement.

Responsibilities

Lead, guide, and direct Service Center employees, including setting goals, monitoring performance, and providing coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation.
Oversee all hiring, training, and terminations, ensuring paperwork is processed according to company guidelines.
Enforce compliance with all company policies, procedures, safety rules, and government regulations.
Develop and deliver strategies for superior customer service.
Implement, analyze, and monitor revenue, service goals, expenses, profits, budgets, and obligations with business partners.
Create and implement an annual business plan, service center strategies, Quarterly Business Reviews, and Period P&L Analysis.
Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented and monitored.
Manage all Service Center functions, including dock, city operations, and scheduling for timely freight deliveries.
Meet all company-set KPIs.
Maintain effective working relationships with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services.
Investigate customer complaints and implement corrective actions and continuous improvement opportunities.
Act as the company's representative before government agencies or legal representatives.
Perform any and all other duties as assigned.

Requirements

High School Diploma or GED, or any combination of education and experience that provides an equivalent background.
Must have good computer skills (AS400 and MS Office a plus).
Proven leadership, team building, and interpersonal relationship skills.
Excellent customer focus.
Strong leadership skills including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Excellent verbal, written, and listening communication skills.
Excellent planning and organization skills.
Ability to create, implement, and monitor training programs.
Strong work ethic and good problem-solving skills.
Willing to work an average of 50 hours per week.
Able to work any shift and in all areas relative to the needs of the service center and in any weather condition.
Able to lift approximately 20 lbs., or more if required.
Able to comply with all company policies, rules, procedures, and Code of Conduct.
Able to interact well with others.
Able to work independently or in a team setting.
Capable of working under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with high comprehension and concentration.
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check.
Must be authorized to work in the United States.

Skills

Leadership
Team building
Interpersonal relationships
Customer service
Communication (verbal, written, listening)
Planning
Organization
Problem-solving
Computer skills
AS400
MS Office

Location

Various weather conditions

Work Type

Full-time
Onsite

Experience Level

Minimum of five years supervisory experience in the LTL industry preferred
Bachelor Degree preferred

Education Level

High School Diploma or GED
Bachelor Degree preferred

About the Company

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
Come find your new career at Work4Estes.com!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.