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About the Role

Pet Place is seeking a Senior UX Researcher to report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences. The Senior UX Researcher will lead end-to-end research initiatives, synthesize findings into actionable recommendations, and partner closely with product, design, and engineering to inform PetPlace’s growing suite of digital products.

Responsibilities

Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods
Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making
Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations
Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights
Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses
Champion a user-centered mindset and promote research-driven decision-making across the organization

Requirements

At least 5 years of experience in UX research or a related field
Strong portfolio demonstrating impactful research
Passion for uncovering user needs and translating insights into meaningful product outcomes
Bachelor's or Master's degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
5+ years of professional experience in UX research or a related discipline
Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
Experience combining qualitative and quantitative data to inform decisions
Ability to translate complex findings into clear, actionable insights
Experience owning research that influenced product direction or measurable business outcomes
Strong communication, storytelling, and stakeholder management skills
Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
Working knowledge of analytics tools such as Google Analytics
Exposure to A/B testing and experimentation frameworks
Proficiency with research and prototyping tools such as Figma and Figjam
Strong communication and interpersonal skills
Experience in e-commerce, pet services, or health-related digital platforms
Familiarity with accessibility and inclusive research practices
Experience working in Agile product environments
Exposure to SQL or collaboration with data/analytics teams

Skills

UX research
Qualitative methods
Quantitative methods
Usability testing
Surveys
Field studies
Journey mapping
Storytelling
Prototyping
Google Analytics
A/B testing
Figma
Figjam

Location

Remote – USA

Work Type

Remote
Full-time

Experience Level

Senior

Education Level

Bachelor's degree
Master's degree

Benefits

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

About the Company

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pet Place is a subsidiary of Doubtless.
Pet Place is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Equal Opportunity

At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.