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About the Role
The Client Development Manager is responsible for developing and implementing a client strategy in the Canadian region’s boutiques, by rolling out loyalty programs, installing regional director strategies, and supporting the sales team in enhancing client outreach. This role focuses on building a service-oriented boutique environment, implementing CRM initiatives, and analyzing business impact.
Responsibilities
- Defines and rolls out the Region’s yearly client development action plan in line with the vision and priorities of the Regional Director.
- Collaborates with Boutique Directors and Sales Managers to build the development strategy for each store of the region.
- Sets client KPIs for the year and defines action plans to achieve them and monitor results.
- Supports the on-going education of Sales Associates on client base evolution.
- Sets objectives for different client segments and assists with opportunities for key moments throughout the year.
- Ensures proper roll out of all Loyalty programs and CRM initiatives in the different boutiques of the region.
- Collaborates with management and the Corporate office to decide on gifting campaign strategies.
- Liaises with the CRM team to offer feedback, report ROI and suggest new gifting.
- Responsible for building guest lists for events and presentations.
- Must comply with confidentiality and security guidelines.
- Must comply with all template requests from headquarters.
Requirements
- Bachelor’s degree is required.
- 4-5 years of working in management in a fast-paced luxury environment is preferred.
- Must have the ability to elevate client experiences.
- Working knowledge of CRM strategy and work closely with client databases.
- Strong computer skills.
- Ability to travel.
- Strong communication, networking and interpersonal skills are a must.
- Some travel required within the Region.
Skills
- Client Development
- CRM Strategy
- Loyalty Programs
- Sales Management
- Data Analysis
- Gifting Campaigns
- Event Planning
- Communication
- Networking
- Interpersonal Skills
Location
- Canada
Work Type
- Full-time
Experience Level
- Management
- 4-5 years
Education Level
- Bachelor's degree
Salary/Compensations
- $120,000.00 - $125,000.00 annually
Benefits
- Company sponsored health, dental, drug, and vision programs.
- Employee assistance program.
- Income protection solutions including life insurance, disability benefits.
- Wellness reimbursement.
- RRSP program with employer match.
- Maternity leave top-up program.
- Paid time off.
- Volunteer time off days.
About the Company
- A High Jewelry Maison with a strong heritage that promotes exceptional know-how in an enchanting and creative environment.
- Van Cleef & Arpels hires talents from many different backgrounds and experiences, believing that diversity and inclusion empower creativity and knowledge to deliver excellence.
- Internal mobility is encouraged as a growth accelerator within Richemont and its Maisons.
- Associates are encouraged to be curious, drive their own career, and dream big.
Equal Opportunity
- Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws.
- Please contact us to request accommodation.