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About the Role

Oversee key operations, manage staff schedules, coach and develop team members, delegate responsibilities, and actively contribute to patient care to ensure compassionate, high-quality treatment and accurate medical records for the Surgery, Neurology, Central Sterile, and Anesthesia departments.

Responsibilities

• Serve as a positive role model and mentor for employees.
• Hold regular one-on-ones with supervisors and staff; track and document performance.
• Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
• Facilitate departmental, leadership, and managerial meetings.
• Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
• Approve timesheets, PTO, and process payroll.
• Address attendance/punctuality concerns and arrange coverage for absences.
• Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
• Review and update protocols, training manuals, and job descriptions.
• Collaborate with managers and education teams to deliver consistent training programs.
• Address client concerns, de-escalating when possible or escalating as needed.
• Gather real-time feedback from doctors on workflows and patient care.
• Maintain accurate employee records, forms, and documentation.
• Track departmental goals, common errors, and KPIs to drive process improvements.

Requirements

• At least 5 years of experience working in veterinary clinical role.
• At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
• Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role.

Skills

• Leadership: Inspire, guide, and develop staff while managing diverse responsibilities.
• Client Service: Deliver exceptional service by evaluating needs, ensuring satisfaction, and upholding standards.
• Patient Care: Strong knowledge of disease processes, treatment quality, and compassionate care.
• Administrative Expertise: Proficient in scheduling, documentation, and information systems.
• Social Awareness: Adapt communication to effectively support staff, clients, and patients.
• Process Improvement: Identify opportunities to streamline operations and enhance client experience.

Location

• Austin, TX
• Round Rock, TX
• Cedar Park, TX
• Georgetown, TX
• Leander, TX
• Pflugerville, TX
• Hutto, TX
• Kyle, TX
• Buda, TX
• Lakeway, TX
• Bee Cave, TX
• Dripping Springs, TX
• Liberty Hill, TX
• Manor, TX
• Elgin, TX
• Bastrop, TX

Work Type

• Full-Time
• Monday – Friday
• Flexibility/ Weekend availability as needed

Experience Level

• 5 years of experience working in veterinary clinical role
• 2 years of full-time work experience in a leadership role

Education Level

• Associate's degree (A. A.) in animal technology or Bachelor’s preferred
• Current technical certification (RVT, CVT, LVT, CVA)

Salary/Compensations

• $65,000 - $85,000 annually, based on experience and skillset

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

About the Company

• At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital.
• Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
• As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
• We’ve Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
• Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
• We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
• Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
• Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
• You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
• Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
• At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
• At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity

• Ethos is an Equal Opportunity Employer.
• Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided based on qualifications, competence, merit, and business need.