Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Regional Delivery Manager is accountable for achieving network KPI & budget targets for their assigned regions. This role involves investigating issues, implementing improvements, and influencing stakeholders to achieve desired outcomes. The manager will also propose, analyze, and lead experiments to enhance network performance and support logistics projects.

Responsibilities

• Full end-to-end ownership of Canada-wide Courier Supply Health to drive performance across key operational metrics.
• Budget accountability for delivering network costs within or under the regional budget.
• Identify ways to further optimize cost and calculate cost estimates for changes.
• Accountability for operational configurations across pay, incentives, utilization, assignment logic, cost functions, etc.
• Implementation and administration of desired configurations on an ongoing basis.
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools to identify segmented, zone-level network trends and insights.
• Share recommendations and make network decisions based on insights.
• Propose and support network experiments in partnership with tech & data science teams.
• Assess experiment outcomes and own/approve changes for assigned regions.
• Use critical-thinking skills to develop and align regional strategies with corporate & functional priorities.
• Effectively present ideas to senior management teams.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network.
• Collaborate with global and local stakeholders to align priorities and share best practices.
• Crisis management support as needed to support business continuity.

Requirements

• High-level of comfort using data and analysis tools to derive actionable insights.
• Ability to be simultaneously detailed-oriented while keeping the bigger picture in mind.
• Ability to get in the weeds and operate at the lowest level of detail, but can think long-term.
• Passion for driving positive results with a bias for action.
• Ability to balance informed decision-making with critical-thinking with an “owners mindset”.
• Fast-learner across a breadth of complex, sometimes technical, network tools.
• Passionate about the courier, customer and partner experience.
• Excellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility.
• Ability to manage up and challenge status quo.
• Strong communication skills to influence your partners and senior management.
• Willingness to “roll up your sleeves” and work in the details; thrive in a fast-paced work environment.
• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Skills

• Data analysis
• Budget management
• Operational metrics
• Cost optimization
• Stakeholder management
• Communication
• Critical thinking
• Problem-solving
• Data visualization
• Statistical analysis
• Predictive modeling

Location

• Calgary (remote)
• Winnipeg (hybrid)
• Toronto (hybrid)

Work Type

• Remote
• Hybrid

Experience Level

• 3+ years experience with data and analysis tools
• Experience & proven success in a budget-ownership role

Education Level

• Bachelor's Degree or equivalent work experience in quantitative fields such as Business, Technology, Mathematics, Statistics

Salary/Compensations

• $93,360.00 - $110,000.00

Benefits

• Monthly Skip spend allowance
• Generous PTO with a buy and sell program
• Up to 20 weeks top up for parental leave
• Flexible medical & dental insurance
• Access to world-class training resources
• Exclusive offers from Workperks
• RRSP contributions
• Paid sick time
• Well-being support programs
• Freedom to work from almost anywhere in the world for 4 weeks a year
• Mentorship programs
• Global mobility pathways

About the Company

• Skip is a tech company with an entrepreneurial spirit and the drive to be the best.
• We're a people-first, collaborative company with a fun, dynamic and innovative environment.
• Our vision is to empower everyday convenience.
• Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
• SKIP is the kind of workplace that garnered a “Top Places to Work in Manitoba”.
• SKIP team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers.
• As the company grows, so do you — you meet and surpass new challenges every day.
• This is a small taste of what it’s like to work at one of Canada’s leading tech companies.
• If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.
• With over 60 million active users across 24 countries, here at Just Eat Takeaway.com we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.

Equal Opportunity

• SKIP is proud to be an Equal Opportunity employer.
• We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
• All applicants will receive consideration for employment regardless of gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law.
• Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
• All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check.
• Job offers will be conditional upon results that the Company determines to be satisfactory.