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About the Role
Become an important Team Member at Reliance as a Data Analyst, CIS, and be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we provide limitless opportunities for growth and encourage it by rewarding our Team Members for their success.
Responsibilities
- Become a key resource for the business, developing an understanding of applications impacting customers, billing & payments, and customer communications.
- Proactively analyze key trends, identify data integrity issues, risks, and opportunities, and support delivery against financial and operational targets.
- Partner with the business to identify and monitor KPIs, gather and format data into regular and ad-hoc reports and dashboards.
- Provide value-add analysis to drive performance.
- Support and analyze various aspects of the billing/payments lifecycle, including reporting, auditing, and updates to processes.
- Develop process flows and end-to-end functional designs.
- Build effective relationships with internal and external stakeholders.
- Identify opportunities to improve processes and systems, support the implementation of best practices, and drive continuous improvements.
- Drive or support projects and initiatives as assigned.
Requirements
- Completion of a post-secondary degree/diploma in a related field.
- 2+ years of experience working in an analysis and business support capacity.
- Expertise with Microsoft suite (Excel, Power BI, Power Point, SQL – preferred).
- Experience with billing applications.
- SAP S/4HANA is an asset.
- Self-starter and strong team player with a sense of urgency and a demonstrated ability to work in a fast-paced environment.
- Analytical thinker, action-taker, resilient and resourceful with a keen attention to detail and results-focused.
- Comfortable with data, strong competency in driving analysis & building and maintaining models.
- Excellent communication skills – both verbal and written.
- Exemplifies behavior consistent with Reliance culture, values, and leadership practices.
Skills
- Excel
- Power BI
- Power Point
- SQL
- Billing applications
- SAP S/4HANA
- Data analysis
- Model building
- Verbal communication
- Written communication
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of experience
Education Level
- Post-secondary degree/diploma
Salary/Compensations
- Competitive base pay plus the ability to earn more tied to your success
Benefits
- Training and development programs
- Great benefits plan for you / your family
- Career paths for advancement
About the Company
- Reliance is a leader in home services and energy-efficient solutions for over 60 years.
- Reliance is committed to being the Destination of Choice by delivering exceptional experiences for customers and a rewarding, inclusive workplace for team members.
- With over 2 million customer relationships, Reliance is a trusted source and one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
- Headquartered in Toronto, Reliance employs over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
- Reliance has been certified as a Great Place to Work in 2024.
- Recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital for eight consecutive years since 2016.
- Reliance focuses on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
Equal Opportunity
- Reliance Home Comfort is an equal opportunity employer.
- We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.