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About the Role

The Ontario Nurses’ Association (ONA) is seeking to hire a Labour Relations Assistant to join our Membership Experience & Events Team in our Toronto office. This position reports to the Manager, Member Experience / Events and will demonstrate expertise, judgment and independence to provide advanced-level administrative coordination and support with a professional and service-focused approach. The successful candidate will be accountable for providing support to members and staff, consistent with ONA's member values.

Responsibilities

Providing comprehensive administrative assistance to the Member Experience/Events Team.
Providing logistical and administrative coordination for meetings or events, including scheduling, Notice of Meeting, materials preparation, and follow-up.
Working collaboratively with cross-functional teams and external partners.
Administering surveys, presenting reports and data, and interpreting feedback.
Maintaining accurate records and post-event reports.
Managing event-related tasks such as registration site and events app, including design, attendee registration path, documents, notifications, platform launch, timeline management, reports, and on-site support.
Ensuring quality control of participant information and registrations.
Integrating accessibility, inclusion, and member/attendee experience considerations into event and meeting planning and delivery, ensuring compliance with AODA requirements.
Preparing name badge credentials for event attendees.
Maintaining and managing inventory for name badge holders, name badge sheets, lanyards, ribbons, and related items.
Providing on-site assistance with event execution as needed.
Identifying workflow gaps and recommending process improvements to enhance efficiency and consistency.
Contributing to special projects and team initiatives as required.
Organizing, storing, and updating event reports, documents, and communications in the team’s SharePoint.
Attending and overseeing event execution, acquiring member feedback or surveys from ONA Provincial events.
Supporting the creation and management of operational and work process documents.
Coordinating on-site interpretation platform services with external vendors (when applicable) in coordination with the manager.
Monitoring communications and emails received in the intake inbox and responding accordingly.
Collaborating with Dues & Membership and IT teams to produce required identification data at provincial events.
Performing other ad-hoc event duties as required.

Requirements

Post-secondary certificate and/or diploma in Hospitality/Event Management is an asset.
A minimum of 2-3 years of experience coordinating events, members' programs, or initiatives involving multiple stakeholders is preferred.
Records management experience.
Proficiency with registration software, event management apps, and other event technology solutions is preferred.
Knowledge of basic audio-visual terminology for events.
Ability to work effectively in both in-person and hybrid environments.
Advanced knowledge of Microsoft Office 365 (including Word, Excel, and PowerPoint).
Ability to multi-task, prioritize, and manage multiple deadlines in a fast-paced environment according to instructions.
High level of accuracy and strong attention to detail while remaining calm and professional during high-pressure situations.
Ability to work professionally with people from various levels of the organization.
Impeccable interpersonal, presentation, written, and verbal communication skills.
Training in Equity, Diversity, Inclusion, and Accessibility or related fields is an asset.
Adaptable and flexible individual who can work effectively as part of a team.
Occasional travel required between sites/regional offices and/or provincially.

Skills

Event coordination
Administrative assistance
Logistical coordination
Meeting scheduling
Materials preparation
Follow-up
Collaboration
Survey administration
Report presentation
Data interpretation
Records management
Event management software
Event technology solutions
Audio-visual terminology
Microsoft Office 365 (Word, Excel, PowerPoint)
Multi-tasking
Prioritization
Deadline management
Accuracy
Attention to detail
Interpersonal skills
Presentation skills
Written communication
Verbal communication
Teamwork
Adaptability
Flexibility

Location

Toronto, ON Canada

Work Type

Permanent
Hybrid

Experience Level

2-3 years of experience coordinating events, members' programs, or initiatives

Education Level

Post-secondary certificate and/or diploma in Hospitality/Event Management

Salary/Compensations

$69,660.82 (start)

Benefits

Benefits and insurance

About the Company

The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union.
ONA is powered by its members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry.
Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians.
We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more.
We confront governments, administrations and other policymakers head on to fight for high-quality public health care.

Equal Opportunity

The Ontario Nurses’ Association is committed to employment equity within its staff.
Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals with disabilities, and 2SLGBTQI persons.
We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at HumanResources@ona.org.