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About the Role

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Requirements

• 5+ years of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
• Self-motivated and goal-oriented with the ability to multi-task
• Monthly travel to satellite locations.
• Capability to work in a fast-paced, team-oriented office environment
• Solid organizational and planning capabilities with strong attention to detail
• Ability to learn new software and proprietary software
• Proficiency in Microsoft Office or equivalent software.
• Ability to successfully complete a background check subject to applicable law
• Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.
• Clean driving record subject to applicable law

Skills

• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Customer service industry experience a plus
• Bilingual a plus

Work Type

• fast-paced office environment

Experience Level

• 5+ years of office, accounting, or customer service management experience

Education Level

• High school diploma/GED, college degree preferred

Salary/Compensations

• Competitive salary
• Competitive compensation

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Dental insurance
• Superior benefits
• Paid training
• Career progression
• Personal and professional development

About the Company

• SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring an Office Manager!
• Each SERVPRO® Franchise is Independently Owned and Operated.
• All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.