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About the Role

Patrol all areas of the property and assist guests. Monitor security systems, secure entrances, and conduct hazard inspections. Respond to emergencies, administer first aid, and assist guests and employees during critical situations. Complete incident reports, handle complaints, and resolve safety hazards. Escort unauthorized individuals off the property and report vehicle incidents. Maintain confidentiality of all reports and documents, releasing information only to authorized personnel. Conduct investigations, gather evidence, and interview relevant parties.

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations
Stand, sit, or walk for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Some states may have additional licensing/registration requirements to be considered for this position

Skills

First aid
CPR
Security systems monitoring
Incident reporting
Investigation
Customer service
Computer systems operation
Point of sale systems operation
Fine motor skills
Hand-eye coordination

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or G.E.D. equivalent

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.
Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.
They see business travel as an adventure because they see all travel as an adventure.
Where others may settle for the usual, our guests see a chance to bring home a great story.
And so do we.
We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.
If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels.
In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.