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Responsibilities
- Conduct hotline interviews and present to Administration for approval
- Provide a warm, compassionate welcome to new residents
- Complete admissions paperwork
- Provide initial program orientation
- Conduct recreational activities and accompany residents on field trips
- Assist in special on-site events
- Provide childcare and engage with residents
- Escort residents to external services such as clinics, income maintenance centers, and housing referrals
- Provide administrative support including office coverage, telephone, and clerical work
- Distribute donations and supplies to residents
- Conduct room checks
- Perform light maintenance and housekeeping
- Provide security coverage including building rounds and key distribution
- Maintain visitor logs and record unusual incidents
- Function independently during facility coverage and manage crisis situations
- Provide shift summaries
- Attend individual and group supervision meetings
- Participate in staff meetings and training seminars
- Conduct support groups
- Conduct scheduled rounds to ensure safety and therapeutic availability
- Update resident and staff log books daily
- Monitor room availability and conduct outreach
- Collaborate with assigned case managers
- Maintain progress notes documenting resident assistance
Requirements
- Bachelor Degree with internships in Human Services, or Associate Degree with 2-4 years of experience, or High School Diploma/GED with 4-5 years of experience
- Experience or potential for delivering human services to adults and children, preferably in a residential setting
- Sensitivity and knowledge regarding domestic violence within disenfranchised communities
- Computer literacy with knowledge of Microsoft Office applications
- Excellent written and verbal communication skills
- Customer service skills
- Ability to maintain a flexible schedule
Skills
- Human services delivery
- Crisis management
- Microsoft Office
- Written communication
- Verbal communication
- Customer service
- Bilingual skills (preferred)
Experience Level
- 2-4 years with Associate Degree
- 4-5 years with High School Diploma or GED
Education Level
- Bachelor Degree
- Associate Degree
- High School Diploma or GED
About the Company
- Urban Resource Institute
Equal Opportunity
- Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.