Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts using a consultative approach to resolve balances in the best interest of all parties. This role requires experienced, professional, customer-focused, enthusiastic, and detail-oriented individuals capable of working in a fast-paced or remote environment.

Responsibilities

• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate repayment of accounts.
• Addresses collection/accounts receivable issues and assists with special projects based on departmental goals.
• Ensures effective decisions are made in the best interest of client requirements and expectations.
• Demonstrates sound judgment within authority and scope of work.
• Reviews Secretary of State, P&Ls, and various financial documents to ensure resolution is supportable.
• Resolves complex issues.
• Maintains positive working relationships with departments to achieve client and ConServe goals.
• Performs skip-tracing to locate and contact consumers and businesses.
• Meets daily, weekly, and monthly goals set by management.
• Achieves an acceptable level of daily metrics and productivity.
• Achieves a high level of resolution with a compliant and customer-centric approach.
• Manages and updates systems for maximum contact efficiency.
• Adheres to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.

Requirements

• One year of ConServe collections experience or five years of relevant 3rd party debt collection experience in Higher Education, Financial Services, or Government debt collection.
• Prior proven experience with ECMC.
• Consistent, proven twelve-month performance history.
• Documented successful debt collection performance records.
• Current or recent debt collection experience preferred.
• Business to Business asset recovery, sales, marketing, or other B2B related skills preferred.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• Ability to work the required scheduled shift.
• Fluent in conversational English and proficient in reading and writing English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
• Intermediate computer skills for documenting calls and navigating software, databases, and the internet.
• Ability to work collaboratively with coworkers.
• Ability and history of maintaining confidentiality and trustworthiness.
• Ability and history of interacting professionally with team members and customers.
• Ability to telework, including a secure internet connection and a private work area.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or its Clients.

Skills

• Collections
• Skip-Tracing
• Financial analysis
• Customer service
• Negotiation
• Communication
• Time management
• Organizational skills
• Attention to detail
• Problem-solving
• Computer proficiency
• Confidentiality
• Trustworthiness
• Professionalism

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• Senior

Education Level

• High School Diploma or GED
• Associate's Degree preferred
• Bachelor's Degree preferred

About the Company

• ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition.
• The company fosters long-term, mutually beneficial relationships with Clients, Employees, Suppliers, Business Partners, and the Community.

Equal Opportunity

• Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
• ConServe is a Drug Free Workplace.