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About the Role
Collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through community partners.
Responsibilities
- Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service.
- Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services.
- Coordinate seamless program enrollment by connecting customers to ACAP’s services and other community resources, ensuring a smooth transition for those seeking assistance.
- Collect and manage data while maintaining accurate and up-to-date records.
Requirements
- A high school diploma or equivalent is required.
- Minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required.
- Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement.
- Basic PC skills including database entry, word processing, and spreadsheet skills is required.
Skills
- Customer service
- Data entry
- Database entry
- Word processing
- Spreadsheet skills
- Bi- or Multi-lingual skills are a plus
Location
- Albany, New York
Work Type
- In-person
- Full-time
Experience Level
- Minimal two years of customer service and data entry experience
Education Level
- High school diploma or equivalent
- Associate's degree in human services, social work, psychology, or a related field is preferred
Salary/Compensations
- $21.06 per hour
Benefits
- Sick and Personal Leave
- 12 paid holidays
- 403(b) with employer contribution
- Health, Dental & Vision Insurance
- Employer-paid life/AD&D Insurance
- Short-term/Long-term Insurance
- Tuition Assistance
- Employee Assistance Program (EAP)
- Opportunity for Advancement
About the Company
- Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years.
- Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services.
- Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families.
- Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.
Equal Opportunity
- We are proud to be an EEO/AA employer M/F/D/V.
- We maintain a drug-free workplace.