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About the Role

We are seeking a Senior R&D Operations Specialist to scale operating systems, planning rhythms, and cross-functional coordination for Clio’s Product, Design, Engineering, and Research teams. This role focuses on reducing friction, improving visibility, strengthening follow-through, and enhancing horizontal coordination across initiatives to increase impact. The ideal candidate is organized, detail-oriented, and curious about product strategy, customer value, business outcomes, and team dynamics.

Responsibilities

Build and maintain clear sources of truth for portfolio priorities, milestones, dependencies, owners, decisions, risks, and progress.
Strengthen operating rhythms including planning cadences, leadership syncs, showcases, QBRs, all hands, and cross-functional forums.
Create and manage workback plans for complex product initiatives, clarifying milestones, dependencies, decision points, success measures, and follow-through.
Improve horizontal coordination across Product, Design, Engineering, Research, GTM, Data, and other cross-functional partners.
Support the development, communication, and tracking of quarterly and annual OKRs, ensuring goals and metrics connect across portfolios and teams.
Partner with Strategy & Ops, Data, and GTM teams to integrate product usage, customer, revenue, and market signals into R&D operating rhythms.
Create lightweight templates, documentation, dashboards, and playbooks to reduce duplication, improve clarity, and enhance team collaboration.

Requirements

5+ years of experience in product operations, R&D operations, program management, business operations, strategy and operations, or a related role in a technology environment.
Strong program management skills, with experience coordinating complex initiatives across multiple teams, leaders, and stakeholders.
Excellent organizational skills, with a proven ability to create clarity, maintain follow-through, and ensure important details do not fall through the cracks.
Strong communication and stakeholder management skills, with the ability to build trust and influence across senior leaders and cross-functional partners.
Comfort navigating ambiguity and bringing structure to complex, evolving systems without creating unnecessary overhead.
Strong analytical skills, with the ability to synthesize product, customer, operational, and business data into clear insights and recommendations.
Experience or strong curiosity in using AI to increase operational leverage, including synthesizing information, improving workflows, reducing administrative burden, and helping teams move faster with more clarity.

Skills

Systems thinking
Organization
Detail-orientation
Proactiveness
Analytical skills
AI utilization for operational leverage
Translating strategic direction into operating rhythms, workback plans, dashboards, communication artifacts, and clear next steps
Building trust
Pragmatism

Location

United States
Canada (excluding Quebec)

Work Type

Remote
Hybrid

Experience Level

Senior

Salary/Compensations

$126,200 to $148,500 to $170,800 CAD

Benefits

Competitive, equitable salary
Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program

About the Company

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Clio is on a mission to transform the legal experience for all.
Clio is the global leader in legal AI, building the platform that powers the future of legal work.
With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.
At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action.
By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action.
As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.
Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact.
Clio’s leadership and momentum have been recognized globally.
In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.
We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies.
We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.
Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.
Join Clio and help define the future of legal work through AI.
Learn more at clio.com/careers.

Equal Opportunity

Our team shows up as their authentic selves, and are united by our mission.
We are dedicated to diversity, equity and inclusion.
We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process.
Should you require any accommodation, please let us know and we will work with you to meet your needs.