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About the Role

Energetic and outgoing customer service staff are needed to support store operations across multiple departments during the fall back to school period. This role involves delivering front-line customer service, assisting with merchandise and web order fulfillment, and supporting day-to-day operational tasks.

Responsibilities

• Greet customers and provide prompt, professional assistance in person.
• Operate a point-of-sale (POS) terminal and process all forms of payment accurately.
• Answer customer questions and ensure all service interactions are resolved effectively.
• Pick and pack merchandise for web and in-store orders.
• Unpack, stock, and merchandise product across assigned departments.
• Work in the Medical department, assisting with stocking, organization, and customer inquiries as directed.
• Maintain accurate shelving and organization of text and trade books.
• Maintain housekeeping and presentation standards in assigned areas.
• Support store opening and closing tasks as directed.

Requirements

• Previous customer service or retail experience is preferred.
• Move/lift/handle cartons/product weighing up to 15 kg.
• This role requires remaining active throughout the shift.

Skills

• Customer-focused and motivated, with a commitment to professional service.
• Effective interpersonal and communication skills.
• Able to manage multiple tasks and prioritize in a busy environment.
• Comfortable working outdoors in a range of weather conditions.
• Self-directed, open to feedback, and uses sound judgment.
• Proficiency in Microsoft Office and/or POS systems is highly desirable.
• Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset.
• Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices.

Location

• St. George Campus, downtown Toronto

Work Type

• Temporary Contract
• Full-time (20-35 hours per week)

Experience Level

• Preferred previous customer service or retail experience

Salary/Compensations

• $18.25 per hour

About the Company

• The U of T Bookstore provides many important goods and services to the University of Toronto community, operating four stores and a large online shop. They offer a wide selection of course materials, U of T-branded clothing and merchandise, gifts, trade books, and technology products.
• University of Toronto Press (UTP) is one of the largest university presses in North America, publishing scholarly, course, and general interest books and journals since 1901. UTP also manages distribution for over 200 publishers and imprints and runs all of the University of Toronto Bookstores. UTP is committed to effecting positive change by improving diversity and representation within its publications, clients, and organization, and strives to identify and remove barriers to make UTP a great place to work.

Equal Opportunity

• The University of Toronto Press encourages applications from all qualified candidates.
• If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (416) 645-1410.